Program Manager, Fetch
IT & Security
Plus equity
Mobile shopping and rewards platform
Open for applications
Mobile shopping and rewards platform
501-1000 employees
Open for applications
Plus equity
501-1000 employees
Company mission
To help reimagine what shopping looks like.
Role
Who you are
- This role requires a professional with strong collaboration skills who can work effectively with cross-functional teams, manage risks, and drive the successful implementation of technology and security programs to protect the organization’s assets and enhance operational efficiency
- The ideal candidate will have proven experience using JIRA for project tracking, along with familiarity with compliance frameworks (e.g. , SOC 2, NIST) and the ITIL framework for IT service management
- Strong understanding of IT infrastructure, SaaS solutions, cybersecurity principles, and related technologies
- Proficiency in project management tools, with a strong focus on JIRA
- Ability to develop and optimize JIRA workflows to support IT and security policies and procedures
- Excellent leadership, communication, and problem-solving abilities
- Proven capacity to work effectively with technical and non-technical stakeholders
- Strong analytical skills with a results-oriented mindset
- 4+ years of project/program management experience, preferably in IT and cybersecurity initiatives
- Demonstrated expertise in using JIRA for project tracking and reporting
- Familiarity with compliance frameworks (e.g., SOC 2, NIST) and their application to IT and security projects
- Understanding of the ITIL framework and hands-on experience with ITIL processes (e.g., incident, change, and problem management)
- Proven success in managing complex projects with cross-functional teams
What the job involves
- The Program Manager will lead and oversee IT and cybersecurity projects, ensuring initiatives are delivered on time, within scope, and aligned with the organization's strategic goals
- Oversee multiple IT and security projects, ensuring successful delivery that aligns with established goals and budgets
- Develop project plans, timelines, and resource allocation strategies
- Utilize JIRA to track progress, assign tasks, and manage project dependencies effectively
- Partner with IT, security, and business teams to define project priorities, scope, and requirements
- Facilitate regular communication with technical and non-technical stakeholders to ensure alignment on deliverables, risks, and milestones
- Leverage JIRA dashboards and other tools to provide clear visibility into project status and performance
- Assist in the development and enhancement of the IT & Security Program
- Support IT infrastructure upgrades and modernization efforts to improve system reliability and performance
- Coordinate software renewals and license management to ensure operational continuity
- Develop key performance indicators (KPIs) and measurement frameworks to assess IT and security strengths and weaknesses
- Identify and implement new activities to foster a culture of continuous improvement within IT and security, ensuring progress is measurable through defined KPIs
Our take
Leading mobile shopping and loyalty platform Fetch has seen explosive success in recent years. Its concept is simple: users receive spendable points in exchange for scans of their shopping receipts.
The app has tens of millions of daily active users with even more downloads, and has seen impressive growth, having now reached 'unicorn' status twice over. This should come as no surprise. Brand reinforcement is crucial to customer retention and acquisition - but it is harder than ever, with the fragmentation of choice on the market and the declining efficacy of marketing. So material loyalty benefits are likely to prove a crucial tool in creating and leveraging a strong customer base.
Whilst Fetch faces competition from similar receipt-scan rewards platforms like ReceiptPal and Ibotta, it grew into a profitable company in late 2023. It is using its most recent Morgan Stanley-backed funding to aggressively add brand partners at a competitive pace and onboarding staff at a level that promises strong continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I work unusual hours. I'm a night owl and hate mornings. I don't get any push back for working non-traditional hours."
Funding (last 2 of 7 rounds)
Apr 2022
$120m
SERIES E
Mar 2021
$210m
SERIES D
Total funding: $456.6m
Company benefits
- Stock Options: Fetch wants you to be on the rocketship with us! Options will give you the opportunity to share the excitement of the company growth and have your own stake in its success
- 401k Match: We match 100% of the first 3% of your 401K contribution
- Benefits for humans and pets: We offer comprehensive PPO and HDHP plans (Dental | Vision | Life Insurance) in addition to pet insurance, fully covered for the first pet. Our bereavement leave also includes our furry friends
- Continuing Education: Fetch provides up to $10,000 per year in education reimbursement support for any job-related courses/programs/certifications. You will also have access to Udemy, an online course provider with thousands of topics to discover
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. Current groups include Amplify BiPoC, Amplify Women, Amplify LBGTQ+, Amplify Family, and Amplify Veterans
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our End-of-Year break
- Robust Leave Policies: Whether it’s for you or a loved one, Fetch offers generous leave time for various health and personal needs that take you away from work. Our parental leave policy provides 18 weeks of paid time off for primary caregivers, 12 weeks for secondary caregivers, and the option to create a flexible return to work schedule in the last few weeks of leave
- Wellness Program: Utilize these tools and resources to bring your best self to work each day
- Wellness coach on staff to help you create goals, provide accountability and support you on your wellness journey
- Nutrition counseling through Charge Nutrition
- Gympass membership to access in-person gyms, virtual workout classes, meditation apps, and much more
- Employee Assistance Program (EAP) provides no cost, confidential resources and services to help navigate life's many changes and challenges
- Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham or Chicago 1 - 2 times per week. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home
- Social Impact Efforts: Take part in volunteer events or donate to your favorite organizations through BrightFunds
Company values
- Speed
- Trust
- Action
- Diversity
Company HQ
Madison, WI
Articles
Leadership
Wes Schroll
(CEO)Founded Fetch while in undergrad at UW-Madison and grew the company into the nation's No. 1 rewards app, connecting millions of consumers with their favorite brands.
Tyler Kennedy
(VP of Operations)Studied Business Administration at the University of Wisconsin-Madison. Founded his first company, a yacht detailing company, when they were only fourteen.
Diversity, Equity & Inclusion at Fetch
Shonita Torry, SHRM-CP (Diversity, Equity, Inclusion, & Belonging Specialist )
- Diversity, Equity, Inclusion, and Belonging are key areas of focus for Fetch as we grow.
- As we build a more DEIB focused organization it is every one of our jobs to become more inclusive in our thoughts, speech, decisions and actions.
- Diversity. The presence of a multitude of demographic differences within our teams.
- Equity. Promoting fairness while acknowledging the different needs of individuals within our organization as they pertain to our internal processes and procedures.
- Inclusion. Our focus on our employees' feeling they are respected, have agency and are able to participate and achieve to their goals.
- Belonging. The sentiments and feelings of psychological safety and support when inclusion is realized. Belonging occurs when there is an acceptance of individuals regardless of their intersections of identity.
- Our objective is for people of all identities to be included and represented across our organization. We practice inclusion and representation by amplifying voices, creating and maintaining respectful relationships, and cultivating an equitable workplace and community for all.
- To accomplish this objective, we've implemented New Hire INCLUSION orientation on day one.
- "My personal belief is that when a company leads with INCLUSION first, then Diversity, Equity, and Belonging will organically grow. This is what we are creating at Fetch - a CANVAS of INCLUSION. You get to help paint on this canvas." Shonita Torry SHRM-CP, DEIB Specialist
Share this job
View 41 more jobs at Fetch