Onboarding & Implementation Consultant, Cision

12-month fixed-term contract

Salary not provided

Excel

Mid and Senior level

Remote from UK

PR and marketing software

Job no longer available

PR and marketing software

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Job no longer available

Salary not provided

Excel

Mid and Senior level

Remote from UK

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Company mission

To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.

Job

Company

Role

Who you are

Highly customer focused; shows a real passion for the customer success industry
Driven, self-starter, enthusiastic and with an “ownership” mentality
Adaptable and ability to thrive in a fast-paced, ever-evolving environment
Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline
Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience
Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals
Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written
Enthusiast; strong work ethic with a positive mindset, and can-do attitude
Experience working within global newswire or media distribution organization is favourable
Experience working within customer/public relations or communication is favourable
Experience with Salesforce and/or Customer Success software is desired
Excellent English language skills, written and verbal. Additional languages are an advantage
Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required
Undergraduate degree is preferred

What the job involves

The Onboarding & Implementation Consultant will be responsible for the efficient and successful onboarding of all relevant customers across all our platforms in alignment with the customers’ needs, achieving customer satisfaction ensuring optimal time to value
The O&I Consultant will be working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint
Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training
Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement
Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction
Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables
Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers
Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform
Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience
Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success

Our take

As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.

The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.

It is a global enterprise with a vast team of over 2000 employees, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In February 2023, Cali Tran took over as CEO, having previously led the influential Brandwatch which was one of four high-profile acquisitions made by Cision between 2021 and 2023.