Product Manager, Scale AI

• 5-8 years of experience in Product Management in the tech industry
• Excellent communication and stakeholder management skills, capable of influencing across technical and non-technical audiences to drive strategic outcomes
• Treat contributors as valued customers especially as the % experts increases and datasets get more specialized and complex
• Strong business acumen and analytical experience, with demonstrated success in defining emerging or ambiguous user behaviors and driving continuous iteration in high-uncertainty environments

Desirable

• The biggest business problem we currently face is: identifying the right contributors from across the globe to complete tasks on a specific project. Identifying the right users enables us to deliver higher quality data to our customers sooner, with less waste
• You will build products and systems to:
• Identify the right contributors to staff on each project
• Identify the right contributors to review tasks completed by other users
• Train contributors to understand what a good vs. bad task deliverable looks like
• Scale operates a global marketplace for talent, working with Contributors in over 100 countries
• Today, each project we have with a customer operates in a very bespoke style. We need to standardize data across all projects and centrally predict which contributors will succeed sooner
• This will affect the experience all new and existing contributors will have
• This is a highly cross functional role that will involve working with:
• Dedicated Eng, design and data science staffing + PMs across the org
• ML researchers to build models to predict which CBs will succeed
• Operators who run our projects and have hands on experience on what’s worked for them
• Other enablement functions as we create course content
• Understand our business, customer experience and ecosystem position
• Set the product strategy for the contributor quality & enablement team including running several experiments in parallel
• Develop and execute a data-driven, contributor-focused product roadmap through close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering while balancing business needs
• Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of our users
• Guide and interface closely with data analysis and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities
• Build long-term instrumentation, monitoring, and evaluation capabilities for product performance, tracking, and to create product insights
• Establish business cases and projected return on investment to identify and prioritize opportunities
• Partner with Finance and Business Leaders to manage the impact on the profitability of the overall business