Senior Program Manager, MongoDB
Customer Success Emerging Programs
Developer data platform
Job no longer available
Developer data platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- The ideal candidate has deep experience in Customer Success, Account Management, Sales cycle, Program Management, and cross-functional relationship-building
- Proven program management skills, including the ability to lead the development, documentation, and execution of large-scale emerging programs
- Experience developing large-scale transformational programs including objectives and key metrics upon which a project will be evaluated and tracked for progress
- A comprehensive understanding of the Sales cycle and direct experience in Sales strategy and program management
- Ability to identify trends through data analysis and/or create and test hypothesis via intentional experimentation, synthesize findings, and iterate quickly as necessary
- Self-starter that takes initiative for proactively supporting both strategy and tactical execution plans with high attention to detail and delivery excellence
- Excellent interpersonal skills including effective listening, written and verbal communication, with ability to influence and align priorities
- Outstanding collaboration skills with the desire and patience to work cross-functionally with a diverse global team to establish and meet shared organisational goals
- Ability to remain calm and focused when handling multiple projects in a fast-paced, agile environment while still meeting deadlines with ease and accuracy
- 5+ years of related B2B SaaS experience including building emerging Customer Success, Account Management or Sales programs; additional knowledge of Customer Success a plus
What the job involves
- The Senior Program Manager (CS Emerging Programs) will be responsible for building and supporting emerging programs within the Customer Success Organization spanning strategy, people, process, and technology
- In partnership with the Customer Success leadership team, the successful candidate will shape the long-term strategy, vision, and execution of emerging programs and help to build these programs from the ground up
- Be accountable for building and driving large-scale emerging programs end to end
- Directly responsible for leading the cross-functional support and resources needed to accomplish your goals
- Seamlessly prioritize among various projects and leverage data to guide/support strategy and decision
- Design a quarterly roadmap with the key milestones and releases to ensure these emerging programs are productive from the outset
- Throughout the lifecycle of these programs, identify and execute initiatives designed to optimize and iterate based on real-time learnings
- Develop governance processes to align emerging programs to the broader go to market organization
- Continuously evaluate and measure programs against established targets for ongoing improvement and development within these emerging programs
- Develop strong collaborative relationships with key stakeholders across the broader go to market organization
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company HQ
Theater District, New York, NY
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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