Enterprise Customer Support Specialist, Perplexity AI

• The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements
• 2+ years in B2B enterprise customer support, with experience supporting European markets
• Understanding of E.U.-specific security requirements, localization practices and GDPR compliance
• Knowledge of AI products and ability to explain technical concepts clearly to non-technical audiences
• Excellent communication skills in English and additional language such as Spanish, French or German
• Experience with customer support platforms like Intercom or Zendesk
• Proven track record of high customer satisfaction in fast-paced environments
• Technical familiarity with enterprise software (engineering background not required)

Desirable

• We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity
• Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage
• Work with support leadership and product teams to address customer needs and improve our Enterprise Pro offering
• Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations
• Create and maintain support documentation, FAQs, and troubleshooting guides for enterprise customers
• Track and report on key support metrics like response times and customer satisfaction
• Help with security compliance requirements specific to E.U. regulations and data protection standards
• Support enterprise clients across various industries with their unique use cases