Customer Support Specialist, Squire
More information about location
Barbershop operations management software
Job no longer available
Barbershop operations management software
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
Squire's mission is to give your barber shop the technology they need to succeed in today’s fast-paced environment.
Role
Who you are
- 1-3 years’ experience in Customer Success or Technical Support
- Familiarity with Mac OS, iPad, iOS, and Android devices
- Previous experience working with a CRM (Customer Relationship Management) solution and Ticketing System
- Team player, Problem-solver, Outcome-oriented
- Excellent oral and written communication skills
- Strong emotional intelligence and ability for dynamic partnership across departments
- Detail-oriented and data-driven
- Impeccable time management
- Self-motivated and self-sufficient with a strategic mindset
- Flexibility to work evenings
- Weekends Required
What the job involves
- The Customer Support Specialist I interacts directly with our Customers and their clients, providing immediate assistance, troubleshooting issues, and focusing on making shops and barbers successful in utilising the SQUIRE platform
- This position reports to the Supervisor, Customer Support
- Be the voice of Squire and the go-to resource for customers when they need assistance
- Receive incoming inquiries and issues from our Customers through our ticketing system, via chat, phone, or email
- Own the timely resolution of support tickets by proactively following up with customers
- Adequately document interactions, case notes, and troubleshooting efforts on all customer interactions. Escalating to appropriate internal teams as necessary
- Continuously learn and master SQUIRE products to better serve our customers
- The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs
Our take
Squire takes point-of-sale management tools and focuses them entirely on the needs of barbershops. Before launching, co-founder Dave Salvant spent time talking to 600 different barbershop owners to understand the boxes Squire had to tick to be a worthwhile product. This included taking cashless payments and providing key insight into employee productivity, hours worked, and commission calculations.
This time spent in barbershops paid off, as Squire now has more than 2,000 customers in North America and the UK. There is considerable opportunity in the United States alone, as they have a potential customer base of more than 135,000 barbershops.
In March 2020, Squire’s revenue fell to zero when the COVID-19 pandemic forced barbershops to close. Luckily, the company had raised $34 million just days before this in a Series B funding round, which enabled it to help barbershops adapt and survive during their lockdowns. Now things have returned to normal, Squire is in high demand and in 2025, is valued at $750 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$60m
SERIES D
Dec 2020
$44m
SERIES C
Total funding: $146.8m
Company benefits
- Work from home opportunities
Company HQ
Nolita, New York, NY
Leadership
Songe LaRon
(Co-Founder & CEO)Majored in Philosophy at UCLA, and then studied Law at Yale. Started out as a Legal Secondee at Credit Suisse, before joining Skadden Arps as an M&A Associate. Co-founded Squire in 2015, with support from Y Combinator.
Dave A. Salvant
(Co-Founder & President)Studied Political Science at the University of Albany, and then joined Infogroup as an Account Manager in 2008. Moved to JP Morgan as 2010 to work as a Private Client Banker. Joined AXA US as a Senior Regional Sales Executive, and then enrolled at the University of Wisconsin-Madison to study for an MBA. Co-founded Squire in 2015.
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