Customer Support Specialist, Reveleer

• Healthcare/Medicare Advantage experience at the plan level
• Technical Customer Support or Client Support experience, ideally as a Business Analyst, a Customer Support Representative or similar role
• Experience with SaaS delivered applications is a plus
• SQL - solid knowledge (select statements, complex joins, updates, deletes, importing and exporting of data and table inserts)
• Aptitude and proven ability in providing positive customer service and good communication, problem solving, and basic technical writing skills
• Solid data management experience - using Excel, Access MS SQL Server (or other RDBMS)
• Excellent organizational skills to effectively manage multiple customer support issues
• Bachelor’s degree or higher in Computer Science or equivalent experience

Desirable

• The Customer Support Specialist provides documentation of processes and configurations of Reveleer's SaaS products while providing tier 2 support for application issues, assisting with the identification of root causes and present possible solutions.
• This is a not a call-center type support position - there are no scripts. You need to be able to provide technical input for application deficiencies, be able to dialogue cross-functionally to contribute to development prioritizations, proposals, SOWs and client implementations