Senior TechOps Engineer, Harmonic Security
Offers equity
Zero-touch data protection
Open for applications
Zero-touch data protection
21-100 employees
Open for applications
Offers equity
21-100 employees
Company mission
To pave the way for secure AI adoption in enterprises, ensuring innovation thrives without compromise.
Role
Who you are
- Enjoy building internal tools, AI workflows, and automations that remove repetitive TechOps tasks and improve the employee experience
- Like dropping into different teams, understanding their needs, and creating tailored solutions - from custom GPTs to workflow integrations
- Prefer a self-service, engineering-first approach to TechOps rather than traditional ticket-driven IT models
- Are comfortable supporting macOS, identity systems, SaaS tools, and MDMs while also designing long-term scalable foundations
- Can balance hands-on support with development work, and stay adaptable as the business grows and priorities shift
- Experience in technical operations, IT support, workplace technology, or DevOps-adjacent roles supporting modern SaaS-driven environments
- Strong capability in supporting macOS, with working knowledge of Windows and Linux
- Hands-on experience administering Google Workspace, Okta, Slack, Notion, and other common SaaS applications
- Understanding of MDM tooling such as Kandji, Intune, or FleetDM
- A strong grasp of Identity and Access Management, authentication flows, provisioning, and role-based access
- An automation-first mindset, comfortable using tools such as Tines or other workflow platforms to eliminate repetitive tasks
- Ability to break down open-ended problems, understand team needs, and build practical solutions-whether that’s an internal tool, workflow, or automation
- Clear communication skills, able to support employees at all technical levels with patience and clarity
- Willingness to travel for offsites and company events when needed
- Comfort working in a high-growth, fast-changing environment where priorities can shift
- Engineering thinking-including understanding of basic software or scripting concepts-even if not coming from a pure software engineering background. (Python or coding experience is not required but will help you stand out and grow quickly in the role.)
- A collaborative approach grounded in security best practices
What the job involves
- We’re hiring a Senior TechOps Support Engineer to build and run the systems that keep Harmonic’s employees productive and secure
- This is our first dedicated U.S. TechOps hire, supporting a fast-growing team across time zones and providing an operational presence for remote and in-office employees
- This role is hands-on and engineering-focused
- Your work will span day-to-day support, tooling improvements, identity management, and building the automation and self-service systems that scale TechOps as the company grows
- Rather than operating a traditional ticket queue, you’ll design a TechOps platform that resolves most issues through AI, automation, and self-service so your time can be spent building the technology foundations the company needs
- You’ll also drop into teams across the business to understand their operational needs and build solutions - from custom GPTs and workflow automations to integrating tools and data to streamline how people work
- You’ll lead major initiatives such as migrating an IdP, designing an AI-driven TechOps support assistant, and developing internal tools that help teams work more efficiently
- You’ll work closely with the whole organisation ensuring the company’s technology environment remains secure, reliable, and easy to use
- Provide TechOps support for employees when needed, covering core tools, devices, and day-to-day issues while focusing on building self-service and automated systems that reduce manual intervention over time
- Lead the migration onto a new identity provider, including planning, implementation, communication, and post-migration support
- Design and build an AI-driven TechOps chatbot, using automation tools such as Tines to handle common requests, guide troubleshooting, and reduce repetitive support tasks
- Develop and maintain internal tools and workflows that support onboarding, offboarding, access control, SaaS administration, and routine operational tasks
- Own endpoint management across macOS (primary), with additional coverage for Windows and Linux using tools such as Kandji, Intune, or FleetDM
- Administer core productivity platforms, including Google Workspace, Okta, Notion, Slack, Jira and other key SaaS tools
- Work directly with teams across the business to understand their technical needs, design solutions, and build lightweight tools
- Support company offsites and large events, ensuring employees have reliable access to devices, connectivity, and key systems
- Maintain a security-first approach, partnering with the Security team to implement controls, support audits, and reinforce secure-by-default practices across the company
- Create internal documentation and knowledge resources that improve transparency, reduce support dependency, and help employees resolve issues independently
- Contribute to the long-term development of the TechOps function, helping shape a team that combines operational support and engineering-led tooling development
- What Success Looks Like (6–12 months)
- Design, build, and launch an AI-driven TechOps support chatbot that can resolve common requests, surface troubleshooting steps, and reduce manual support load from day one
- Successfully migrate our identity provider by moving from Google Workspace to Okta, ensuring a smooth transition, minimal disruption, and clear communication to all users
- Embed yourself within our teams to understand their workflows and identify opportunities to build tools, integrations, custom GPTs, or automations that meaningfully improve how they work
- Automate high-volume manual tasks across TechOps, replacing repetitive work with self-service workflows and lightweight internal tooling
- Establish the foundational frameworks and standards for TechOps, including directory structures, access group models, documentation patterns, wiki conventions, response expectations, and consistent operational processes
- Support office setups, moves, and in-person events, ensuring employees have reliable devices, connectivity, and access when onsite
- Create the early structure for a future TechOps function that spans support and development, documenting patterns, tools, and processes that will allow the team to scale
- Enable rapid company growth by improving onboarding, offboarding, laptop provisioning, and the overall new-joiner experience
Our take
The power of generative AI has made businesses across industries move quickly to adopt the technology. But this quick adoption has raised security concerns, especially surrounding how businesses can protect sensitive information without slowing down innovation.
This is where Harmonic Security steps in, with data protection built for the gen-AI era. It tracks AI adoption, use cases and risk, helping businesses to gain visibility into how their employees are using gen-AI, and monitor the exposure of their data to risky applications.
This approach means that businesses can detect data privacy risks while adopting gen-AI safely. So it's a welcome tool for those who want to build out a competitive edge without risking data breaches. It now plans to scale up its engineering and go-to-market efforts off the back of a successful funding round.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Oct 2024
$17.5m
SERIES A
Oct 2023
$7m
SEED
Total funding: $24.5m
Company HQ
Civic Center, San Francisco, CA
Leadership
Alastair Paterson
(Co-Founder & CEO)Board Member at GBx. Previously CEO at Digital Shadows, International Propositions Manager at Detica and worked in Mobile/Internet Research and Development at Hewlett-Packard.
Bryan Woolgar-O'Neil
(Co-Founder & CTO)Previously VP of Engineering at ReliaQuest, CTO at Digital Shadows, Technical Architect/Lead Developer at Aimia and Senior Developer at Detica.
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