Gaming Support Agent, 5CA
Chinese Simplified / English
Outsourced customer support for gaming, digital services, and beyond
Open for applications
Outsourced customer support for gaming, digital services, and beyond
1001+ employees
Open for applications
1001+ employees
Company mission
To optimize customer journeys with tailor-made CX.
Role
Who you are
- You are ok with starting in a fixed-term position for temporary peak work that has a possibility to be extended further
- You speak Mandarin at a native or advanced level (minimum C1) and English at an intermediate level (minimum B2)
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus
- A minimum internet speed of 4 Mb/s download and 4 Mb/s upload internationally
- A minimum of 8 GB RAM
- A 64-bit version of Windows 10 or newer, or a recently released version of macOS
- An Dual-Core Processor i5-6300U or better/similar
- An Nvidia GTX 660 Graphics card or better/ similar or you own a gaming console
- A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 14.0 or newer
What the job involves
- As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio
- You'll help players with account and technical issues and resolve purchase- and gameplay-related queries
- You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work
- You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love
Our take
5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.
Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 100% remote
- Work in an exciting international environment without leaving the comfort of your home
- Fun, creative activities and events that connect you to 5CAers around the world
Company values
- Cherish customers: Stripping everything away, you're left with the heart of our business — helping people.
- Challenge the status quo: We drive innovation by embracing change — with open arms.
- Chase adventure: We tackle every challenge with flexibility, enthusiasm, and experience.
- Commit to quality: We deliver excellence in everything we do — every time we do it.
- Celebrate your inner unicorn: Open-mindedness and embracing diversity are the keys to our success.
Company HQ
Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands
Leadership
Otto van Haaren
(CEO)Has been at the company for over 20 years. Previously an Export Manager at primax.
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