Senior IT Support Specialist, Openly

$64-121.1k

+ Equity; Target Salary Range $77,520 - $109,012.50 USD The target salary range represents the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills

Python

macOS

Windows

Okta

Google Workspace

Senior and Expert level

Remote from US

More information about location

Home insurance platform

Job no longer available

Home insurance platform

201-500 employees

B2CInsuranceSaaS

Job no longer available

$64-121.1k

Python

macOS

Windows

Okta

Google Workspace

Senior and Expert level

Remote from US

More information about location

201-500 employees

B2CInsuranceSaaS

Company mission

To empower independent insurance agents to deliver a modern, efficient, and superior customer experience.

Job

Company

Role

Who you are

We are seeking a highly motivated and skilled Sr IT Specialist to join our dynamic IT team
The ideal candidate should possess 5+ years of experience in IT roles, with a strong knack for troubleshooting technical issues and exceptional customer service skills
The role requires a proactive individual who excels at time management and can work effectively both independently and as part of a team
Extensive IT Experience: 5+ years of proven technical experience in IT, with a strong foundation in hardware, software, and network troubleshooting
MDM & OS Proficiency: Expertise in Mobile Device Management (MDM) for macOS and Windows, coupled with deep knowledge of both operating systems
Google Workspace & Okta Expertise: Proficient in Google Workspace applications and Okta, demonstrating ability to manage and support core business tools
Automation & Scripting Skills: Knowledge of automation and scripting, including Python or no-code solutions, for efficient problem-solving and process improvement
Customer-Focused Problem Solver: Excellent customer service and communication skills, combined with strong problem-solving abilities and experience with ticketing systems
Location [Remote]: EST or CST with the ability to work EST hours

What the job involves

Administer and manage our applications, including user management, security configurations, application settings, and integrations
Collaborate with IT Leadership to define and implement best practices, standards, and policies around all applications company-wide
Design and implement integrations, workflows and automations to streamline processes, improve efficiency, and enhance user experience within our technology stack
Provide subject matter expertise, mentorship, and support to individuals on your team
Provide technical support on escalated, complex issues for end users, addressing hardware, software, and network issues promptly and effectively
Collaborate with team members and other departments to escalate complex issues to higher level support or appropriate personnel
Deliver exceptional customer service by effectively communicating technical solutions in a clear and understandable manner to nontechnical users
Contribute to the development and improvement of IT processes and procedures to enhance overall efficiency and effectiveness
Collaborate on technical discussions with your team
Contribute to important architectural and technical decisions
Prioritize and manage tasks effectively to meet established service level agreements (SLAs) and project deadlines
Provide support to both macOS and Windows environments

Our take

Openly has responded to a perceived gap in the market: while consumers are increasingly buying home insurance through independent agents, the products those agents can offer have not kept up with what’s possible, resulting in wasted time, wasted money, and outdated risk underwriting.

Openly's homeowner insurance platform sells exclusively through independent agencies. The platform watches and updates more than 19,000 vendor profiles daily across 19 states and 91 different industries, detecting changes to key business information, privacy documentation, terms of service agreements and public records. This increases transparency of the risk between buyers and suppliers, which sets Openly apart from its competitors in the insurtech market.

It has grown in-force premium by more than 500% year over year and has already achieved double-digit new sales market share in the majority of its states. The company is taking huge steps and has even partnered with Mastercard to integrate Mastercard's RiskRecon cyber risk data into its platform so that organizations can better understand their risk profile. It now has plans to expand its home insurance product to more states and agencies and to enhance its technology and insurance product.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

22% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.6)

Company

Funding (last 2 of 6 rounds)

Jan 2025

$123m

GROWTH EQUITY VC

Sep 2023

$100m

SERIES D

Total funding: $360.7m

Company benefits

Company equity
Remote-First Culture: With employees in 40 states and counting, we promoted #remotelife long before it was adopted by other companies
WFH Setup: Day 1, you'll receive a new laptop, a $1,500 allowance to spend on setting up your home workplace, and a monthly internet stipend
Real Work-Life Balance: Ensuring you can spend valuable time with friends and family is a priority. We offer flexible PTO and a generous parental leave policy
401k Company Contribution: We love working here, but who wants to work forever? Take advantage of our 401K plan and generous company contribution
Health and Wellness: Your well-being comes first. We offer a variety of plans to suit your needs, ranging from the basics to supplemental coverages

Company HQ

Columbus, Boston, MA

Leadership

Ty Harris

(Co-Founder & CEO)

Studied at MIT before working as a Lecturer at MIT and Northeastern. Went on to spend 12 years at Liberty Mutual Insurance. Co-founded Quote Hopper in June 2017 and, after passing this onto an agency to run, co-founded Openly that August.

Matt Wielbut

(Co-Founder & CTO)

Began their career with almost 8 years at Goldman Sachs before co-founding Recitate and Elements Insurance. Used this experience to co-found Openly with Ty.

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