Staff Software Engineer, ServiceNow
Data Platform
$163.6-286.3k
+ Equity (when applicable) + Variable/incentive compensation
Office located in Lawson Lane, Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$163.6-286.3k
+ Equity (when applicable) + Variable/incentive compensation
Office located in Lawson Lane, Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Proficiency in working with Kubernetes is a must. Candidates should have hands-on experience with deploying, managing, and scaling applications using Kubernetes
- Understanding containerization concepts and experience with containerization technologies like Docker is essential for building and deploying applications on Kubernetes
- Infrastructure as Code (IaC): Familiarity with tools like Terraform or Ansible to automate the provisioning and management of infrastructure resources
- Experience working with cloud platforms like AWS, Azure, or GCP, as Kubernetes is commonly deployed on these platforms. Understanding how to leverage cloud services in a Kubernetes environment is valuable
- Understanding Kubernetes networking concepts, such as service discovery, load balancing, and network policies, is important for building and maintaining reliable communication between application components
- Experience with CI/CD pipelines, utilizing tools like Jenkins, GitLab CI/CD, or CircleCI, to automate the build, test, and deployment of Kubernetes-based applications
- Experience with scripting and automation (Bash or Python)
- Experience around day-to-day common tasks related to Kubernetes like, cluster provisioning, application deployment, and scaling, etc. to name a few
- Strong problem-solving skills and the ability to troubleshoot issues related to Kubernetes deployments, networking, performance, and application scalability
- Proficiency in implementing robust observability and monitoring practices within Kubernetes clusters, including metrics, logging, and distributed tracing, is highly desired. Familiarity with tools such as Prometheus, Grafana, Jaeger, and Elasticsearch can be advantageous
- Skills in infrastructure automation using tools like Terraform or Ansible can help candidates automate the deployment and management of Kubernetes clusters and associated resources
- Good interpersonal and communication skills are essential for collaborating with cross-functional teams, including DevOps, infrastructure, and software engineering teams. The ability to effectively communicate ideas, share knowledge, and work collaboratively can greatly contribute to success in this role
- The field of Kubernetes and cloud-native technologies is rapidly evolving. Candidates who demonstrate a passion for continuous learning, staying updated with the latest industry trends, and actively seeking opportunities for self-improvement, can thrive in this dynamic environment
- 6+ years’ experience in DevOps building, and maintaining a platform for large-scale Enterprise Applications with 10,000+ physical hosts
- Expert level understanding of Centos/RHEL OS and experience installing, maintaining, and designing services
- Familiarity with Cloud Technologies - OpenStack, AWS, or Azure are a plus
Desirable
- Cloud Native Development: Expertise in cloud-native development practices and principles is highly valuable. This includes designing applications that are loosely coupled, resilient, and can fully leverage the benefits of Kubernetes and cloud platforms
- Security and Compliance: Understanding Kubernetes security best practices, container image scanning, RBAC (Role-Based Access Control), network policies, and compliance frameworks such as CIS benchmarks is important for ensuring the security and compliance of Kubernetes workloads
- Familiarity with service mesh technologies like Istio or Linkerd can be an added advantage. Knowledge of how to leverage service mesh for traffic management, security, and observability within a Kubernetes environment can greatly enhance application development and management
- Experience with GitOps practices, such as using Git as the single source of truth for declarative infrastructure and application configuration, can streamline deployment and management
What the job involves
- As a Staff Software Engineer with the Data Platform organization, you will be responsible for leading key initiatives that span different products and significantly affect our Kubernetes platform ecosystem, allowing our customers to create innovative, elegant, and high-performing experiences across multiple devices
- Deploy, manage, and scale applications using Kubernetes
- Build software applications using containerization concepts and technologies like Docker and deploy them on Kubernetes
- You will design and implement scalable, fault-tolerant systems using Kubernetes (absolute must)
- Leverage cloud platforms like AWS, Azure, or GCP, deploy software applications using the Kubernetes platform environment
- Set up monitoring and logging systems in a Kubernetes environment using tools like Prometheus, Grafana, or ELK (Elasticsearch, Logstash, Kibana, etc.) As well as the inner workings of how to troubleshoot, performance optimization, and Kubernetes networking concepts (service discovery, land balancing, and network policies, etc). All important for building and painting reliable communication between application components
- You'll work on the continuous integration and deployment (CI/CD)
- Day-to-day includes scripting and automation using languages like Bash or Python to automate common tasks related to Kubernetes (cluster provisioning, application deployment, and scaling, etc.)
- Be able to troubleshoot and debug issues related to and around Kubernetes deployments, networking, performance, and application scalability
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users
- Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
- Contribute to the design and implementation of new products and features while also enhancing the existing product suite
- Be a mentor for colleagues and help promote knowledge-sharing
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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