Onsite IT Support Engineer, Ekco

Salary not provided

macOS

Android

Windows

Active Directory

Mid and Senior level

London

Office located in Holborn, London

Cloud and digital transformation provider

Job no longer available

Cloud and digital transformation provider

201-500 employees

B2BConsultingCyber SecurityCloud Computing

Job no longer available

Salary not provided

macOS

Android

Windows

Active Directory

Mid and Senior level

London

Office located in Holborn, London

201-500 employees

B2BConsultingCyber SecurityCloud Computing

Company mission

To enable companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.

Job

Company

Role

Who you are

Proven expertise in 1st/2nd line support
Monday to Friday onsite 09:00-17:30
Extensive knowledge of Windows Server 2016, Exchange 2016, and Active Directory
Proficient in troubleshooting hardware, software, and network issues
Experience with Microsoft Authentication and Office 365 administration
Comprehensive knowledge of Windows and macOS operating systems
Broad understanding of computer hardware, software, security, and networking
Skilled in diagnosing and resolving technical problems, with the ability to provide advanced support to non-technical users
Hands-on experience with backup solutions and antivirus software
Proficient in using IT ticketing systems
Expertise in mobile devices and smartphone technologies (Android and Apple)

What the job involves

Reporting to the ICT Manager, the ICT Assistant will provide comprehensive, friendly, and efficient IT support, focusing on 1st and 2nd line issues for the entire organisation
Manage the support desk, responding to enquiries made via email, phone, or in person
Conduct problem analysis to implement temporary or permanent fixes, restoring services for users as quickly as possible, escalating incidents to the ICT Manager when necessary
Accurately log, update, and resolve tickets in the IT ticketing system promptly and effectively
Provide technical support for the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, phones, and software (including conference room equipment and printers)
Deliver inductions and basic IT training to staff and barristers
Create user accounts and reset passwords, ensuring correct permissions and compliance with the Data Protection Act
Assist in developing end-user training materials and coordinating courses to help employees maximise computing resources
Help define and optimise the evolution of the IT environment, ensuring users have the best possible experience

Salary benchmarks

Our take

While digital transformation is essential for modern businesses to remain competitive and for government agencies to deliver their services in an increasingly online world, the majority of organisations fail to manage this process alone. Ekco, a provider of specialist cloud and consultancy services, exists to help companies through the massive technological and cultural changes needed to make digital transformation work.

While numerous firms operate in this space, Ekco stands out for its security-first approach which stems from its origins as a cloud backup and disaster recovery business. It also boasts expert local knowledge, gained from years of experience and a string of canny strategic acquisitions which have seen it rapidly expand from Ireland into the UK and the Netherlands.

Having acquired Unite Technology Solutions, Ward Solutions, Kontex and Caveo Solutions in 2021 and 2022 alone, Ekco was in turn acquired by London-based Corten Capital. It is now focusing on hiring additional talent to develop its offering in its current markets. In the longer term it seems set to continue its growth through further acquisitions, with a goal of becoming Europe's leading managed cloud and cybersecurity provider.

Steph

Company Specialist at Welcome to the Jungle

Insights

25% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 3 rounds)

Aug 2021

$23.6m

LATE VC

Feb 2020

$9.8m

LATE VC

Total funding: $42.6m

Company benefits

Flexible, family friendly working options
Your progression and development is encouraged
Top partner status across various technologies, including VMware and Veeam
Learning & development – Unlimited access to Udemy learning platform
Time off – 25 days leave + public holidays
X1 day Birthday leave per year
A lot of responsibilities & opportunities to grow (also internationally)
Company Pension Scheme

Company HQ

City of London, London, UK

Leadership

Eoin Blacklock

(CEO)

Was previously Managing Director at j2 Global. Before that was Founder & CEO of KeepItSafe.

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