Technical Solutions Consultant, Pantheon
$100-119k
Vancouver, BC & Toronto, ON (Canada): CAD 108,000-128,000. Vancouver, BC & Toronto, ON (Canada): CAD 108,000-128,000
More information about location
Website operations platform
Be an early applicant
Website operations platform
201-500 employees
Be an early applicant
$100-119k
Vancouver, BC & Toronto, ON (Canada): CAD 108,000-128,000. Vancouver, BC & Toronto, ON (Canada): CAD 108,000-128,000
More information about location
201-500 employees
Company mission
To make the web a first-class platform that delivers results, one that empowers marketing and development teams to take control of their websites.
Role
Who you are
- 5+ years of experience as a Technical Account Manager, Solutions Architect, or equivalent role, managing technical relationships with customers and accountable for driving adoption and helping customers grow and evolve
- Strong technical background, with a solid understanding of web development, hosting, and related technologies
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
- Ability to analyze technical data and identify trends, risks, and opportunities
- Strong problem-solving skills, with the ability to troubleshoot technical issues and find effective solutions
- Ability to manage multiple accounts and priorities effectively
- Experience with the Pantheon platform
- Experience with and understanding of git workflows, hosting stacks, cloud architecture, Drupal/WordPress architecture, edge delivery, decoupled frameworks, CI / automation / devops, high - performance architectures, infosec, etc. Should have specialist knowledge in multiple areas
- Experience across multiple technical roles, with exposure to a breadth of development contexts and industry verticals (agency, EDU, .gov, advocacy, corporate, small business)
- Ability to run discovery sessions, translate customer requirements into a project plan, and coordinate support across teams to successfully deliver
- Ability to discuss business drivers, commercial aspects of the customer’s web business, and financial impact of risk and recommendations
- Experience working with global development teams
- Training and documentation experience
What the job involves
- Pantheon’s customers build complex open-source web applications that drive donations, run businesses, publish breaking news, and empower local communities
- The Technical Solutions Consulting (TSC) team is responsible for the strategic technical success of these customers
- We accomplish this by serving as trusted strategic partners, engaging on a consultative level to ensure that there are no technical blockers to our customers achieving the goals that brought them to Pantheon
- Act as the primary technical point of contact for assigned accounts, building strong relationships with key stakeholders
- Manage the technical aspects of the customer relationship, ensuring customer satisfaction and retention
- Proactively identify and mitigate technical risks and issues, working closely with support and engineering teams
- Provide technical guidance and support to customers, helping them optimize their use of the Pantheon platform
- Conduct regular technical account reviews, analyzing performance metrics, identifying trends, and providing recommendations for improvement
- Develop and maintain technical account plans, outlining key objectives, success metrics, and strategies for achieving customer goals
- Collaborate with Customer Success Managers and other internal teams to ensure a seamless customer experience
- Assist with onboarding new customers, providing technical training and guidance
- Identify and communicate opportunities for account growth and upsell
- Manage and resolve technical escalations, ensuring timely and effective resolution
Our take
In today's digital landscape, website hosting is a critical component for businesses, and the demand for fast, reliable, and scalable hosting platforms is higher than ever. The competition is fierce, with major players like GoDaddy, Ionos, AWS, and WP Engine dominating the space.
One standout in this crowded market is Pantheon, a leading WebOps platform designed to deliver high-performance hosting for content-driven websites. Pantheon's unique value lies in its ability to provide seamless collaboration between developers and marketers while ensuring fast, reliable website performance. It's a platform that goes beyond traditional hosting by offering powerful tools for managing websites and scaling them as needed - making it a go-to choice for many organizations.
Pantheon has continuously innovated to stay ahead of the competition, with significant investments driving its growth. Initially focused on hosting solutions for WordPress and Drupal websites, it now offers content management as a service. This expansion was bolstered by significant funding, fueling further product development and the introduction of new features like personalization and analytics. These efforts have reinforced Pantheon's position as a leader in the WebOps and hosting space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$100m
SERIES E
Mar 2019
$40m
SERIES D
Total funding: $196.8m
Company benefits
- Health & Wellness: Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health
- Remote & In-Office: We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it's not the only place this happens
- Flexible Time-Off: We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you're ready and refreshed
- Monthly Book & Gym Allowance: One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance
- Promoting Inclusivity: We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities
- Giving Back: We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year
- Employee Resource Groups: Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness
- Professional Development: We support employee learning and development through company led-training, leadership forums, and full access to LinkedIn Learning's catalogue of courses
Company HQ
Chinatown, San Francisco, CA
Leadership
Sameer Kazi
(CEO)Joined Pantheon in 2024 as CEO. They have also served as the Managing Director of Operating Capital since 2015. Previously they were the President of ActiveCampaign and CEO of Cheetah Digital.
Josh Koenig
(Co-Founder & CSO)They were part of the team that drove the first high-profile public Drupal use-case with the Howard and Dean campaign in 2003. They then went on to found the Drupal Dojo, an online learning community for developers, and to co-found the premiere Drupal agency in San Francisco, Chapter Three.
David Strauss
(Co-Founder & CTO)After co-founding Four Kitchens, a successful Web Development shop, they found themselves gravitating away from the customer client work and towards infrastructure solutions. Large clients like NBCUniversal, The Economics, and Wikimedia had already benefited from their scalability and database optimization work.
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