Solutions Engineer, Graphite
$140-180k
+ Equity
More information about location
Code review tool
Open for applications
Code review tool
1-20 employees
Open for applications
$140-180k
+ Equity
More information about location
1-20 employees
Company mission
To create products & workflows that help fast-moving eng teams achieve more.
Role
Who you are
- Demonstrated track record of supporting customers of developer tools, with 3-6 years of experience in similar roles
- An engineer with previous technical troubleshooting and/or programming experience
- Excellent written, verbal, and visual communication skills
- Organized, quantitative, and iterative - constantly tracks, measures, and improves upon their own processes
- Scrappy and autonomous - solves problems independently and efficiently
- Ownership mentality - demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes
What the job involves
- Graphite is growing rapidly, we're looking for a highly motivated solutions engineer to help us scale our customer support & sales effort
- Rethinking the way fast-moving software engineering teams write and review code every day is no small feat, and we believe that the best solutions are built when most talented, ambitious, and dedicated people with diverse backgrounds come together
- Be an early member of our business team and have an outsized impact on the Graphite’s future scale and growth
- Spearhead the development and implementation of our customer success and solutions engineer function, including building our team from the ground up and perfecting our communications to customers and product demos
- Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform
- Learn and iterate on our product demo script and procedure, taking input from existing customers and sales prospects
- Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize the and translate common questions into improved docs or educational materials
- Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture
Our take
Graphite is democratising access to code review and developer tooling typically only available to engineers at big tech companies. Where Facebook and Google have Phabricator and Critique respectively, all developers can access Graphite’s open source command line interface and dashboard for streamlining code review.
Graphite dramatically improves engineering team efficiency with unique features. For example, where code reviews are traditionally conducted linearly (code is committed then reviewed), Graphite is concurrent, letting engineers continue with their work, even while that original piece is being reviewed, a process that is much more efficient.
Graphite is now regularly rolling out performance improvements and introducing additional layers of polish. Its ultimate aim is to expand its user base to tens of thousands of engineers.
With top-tier backing and buy-in from thousands of engineers, Graphite will hope that its momentum can carry it through to reach even the most corporate and backward looking engineering teams.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Glassdoor (4.1)
Company
Funding (2 rounds)
May 2022
$20m
SERIES A
Apr 2020
$2.3m
SEED
Total funding: $22.3m
Company benefits
- Role trajectory. We're excited to build a team whose roles, responsibilities, and comp grow as we do
- Benefits. Top-tier health, dental, and vision coverage and 16 weeks paid parental leave for new parents
- Time to decompress. We ask that our team take 4 weeks of vacation a year to unplug and unwind
- Relocation expenses. We're an in-person, NYC-based team, and we're happy to help with your relocation expenses!
- The team that eats together. Company-paid lunch, dinner, and coffee during workdays
- Commuter perks. Ride around NYC with an Unlimited MetroCard, on us
Company values
- Work in pencil - We constantly edit & improve everything we build. Expect your work to be changed and erased as we grow.
- Mine, cut, and polish - Start by testing many ideas to learn what resonates. Next, refine and reduce to only what is most valuable. Finally, polish until the result is stunning.
- Exercise empathy - Take time to understand what matters to our users and teammates. Treat everyone with kindness, honesty, and respect.
- Play like a championship team - We are a team, not a family. We align our ambitions with the team’s goals. When we succeed, we celebrate together.
Company HQ
Civic Center, New York, NY
Articles
Leadership
Merrill Lutsky
(Co-founder)Previously product at Square, Oscar, and various NYC-based startups. B.A. from Harvard.
Gregory Foster
(Co-founder)Previously infra engineer at Airbnb. Computer Science at Harvard.
Tom Reimers
(Co-founder)Previously mobile product infra engineer at Facebook NY. Computer Science at Harvard.
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