Client Success Manager, BlueVoyant
More information about location
Cybersecurity services
Open for applications
Cybersecurity services
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To solve some of the most pressing cybersecurity challenges facing companies and government entities.
Role
Who you are
- 3-5 years of cyber security experience, preferably with a background in vendor-risk management, GRC, or third-party risk
- Experience working with investment firms and/or private equity firms
- Excellent teaming skills
- Exceptional written and verbal communication skills
- Excellent problem solving and conflict management abilities
- Strong attention to detail
- Able to prioritize a highly varied tasks in order to meet commitments
- Knowledge of and experience with intrusion detection/prevention systems and SIEM software
- Advanced knowledge of cyber security business products, industry trends, and best practices
- Ability to understand client business drivers and risk tolerance and apply industry trends
- Understanding of BlueVoyant differentiators and ability to communicate our value
- Ability to thrive in a complex and rapidly changing environment
- Willingness to be available and responsive to clients’ needs as required
What the job involves
- BlueVoyant is looking for a Client Success Manager to support our clients’ Supply Chain Defense experience
- You will be part of a fast-paced team with a mission to drive client engagement and advocate for the overall client experience with key stakeholders from BlueVoyant
- Own a portfolio of client relationships and the individual client journeys from onboarding into steady state
- Serve as the operational interface among various BlueVoyant operations teams to:
- Ensure consistent quality of service delivery
- Steward client issues from identification through resolution
- Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
- Deliver evidence of ongoing performance improvements in partnership with our SCD delivery partners
- Create and execute service improvement plans as appropriate
- Manage the client experience to achieve a likelihood to recommend rating with our clients
- Drive successful service renewals through high client satisfaction
- Engage clients to participate in case studies and other marketing events
- Identify and position cross-sell and up-sell opportunities in partnership with Sales
- Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
- Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
- Contribute to Client Success team continuous improvement efforts
Our take
The global cybersecurity market has grown significantly in recent years, due to a rise in cyber attacks and the popularity of e-commerce. BlueVoyant is a cybersecurity services company which aims to defend organisations against the sophisticated threats of today’s Internet.
The company faces a huge amount of competition in the space, with many well-known companies involved in cyber security, such as McAfee Security Services, OneNeck IT Solutions, CompuData, and Cybriant. However, BlueVoyant's growing capabilities make it an attractive option for clients wanting a comprehensive security system. Through a dynamic process that forensically sifts through every participant in a supply chain to identify all vulnerabilities, it offers a far more personalised service than other security firms currently do.
The global cybersecurity market is valued at over $150 billion and is expected to grow around 10% annually. BlueVoyant has raised significant funding, some of which has been used to amass talent from a number of prestigious government organizations such as the NSA, FBI, GCHQ. The company hopes that growing its pool of great talent will make it a disruptive player in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2023
$140m
SERIES E
Feb 2022
$250m
SERIES D
Total funding: $695.5m
Company benefits
- Top Medical, Dental, and Vision Plans
- 401(k) and Flexible Spending Accounts
- Career development opportunities – Training, Mentorships
- Meal Perks
- Unlimited Vacation Time
- Robust Military Leave Benefits
- Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Pet Benefits
- Flexible-working culture with the option to work remote or at our offices around the country (and world)
- Social Good – Volunteer opportunities and an additional 4 days of paid leave for volunteer work
- Employee Assistance Program
Company values
- Accuracy
- Accountability
- Timeliness
- Scalability
Company HQ
Midtown East, New York, NY
Articles
Leadership
Tom Glocer
(Executive Chairman)Tom previously practiced law at Davis Polk & Wardwell in New York, Paris, and Tokyo. He is the Lead Director of the Morgan Stanley Board and a director of Merck & Co., Inc.
Share this job
View 9 more jobs at BlueVoyant