Senior Manager of Content Marketing, Ada

$135-165k

Senior and Expert level

Remote in Canada

Chatbot AI customer experience solution

Be an early applicant

Chatbot AI customer experience solution

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Be an early applicant

$135-165k

Senior and Expert level

Remote in Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

8+ years of experience in content leadership within a deep tech, B2B environment - preferably in AI, machine learning, or related fields
Thrive in a fast-paced environment, embracing the latest AI technologies to continuously advance content quality and efficiency
Can simplify complex AI topics and craft compelling narratives for both technical and executive audiences
Excel at translating business goals into actionable content strategies that drive measurable outcomes
Skilled at using AI and analytics tools to track performance, glean insights, and iterate quickly
Successfully managed and grown teams, and you know how to align diverse stakeholders toward shared content goals

What the job involves

Establish Ada as the definitive voice in AI customer service, producing forward-looking content that challenges outdated best practices and embraces an AI-driven future
Grow Ada’s share of voice by producing high-quality content (blogs, sales tools, webinars, etc.) that consistently engages target audiences
Build and maintain a cohesive brand voice that resonates with both technical audiences and executive stakeholders
Implement AI-first workflows to streamline content production, leveraging AI tools for efficiency while preserving authenticity
Use analytics and market insights to optimize content performance and ROI, pivoting quickly based on data-driven results
Lead and inspire a results-driven content team, fostering a culture of innovation, experimentation, and continuous learning

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer & Developer)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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