Service Manager, Accurx
£45-65k
Plus £31,500 share options
3+ days a week in office (Shoreditch, London)
Patient communication for healthcare professionals
Be an early applicant
Patient communication for healthcare professionals
201-500 employees
Be an early applicant
£45-65k
Plus £31,500 share options
3+ days a week in office (Shoreditch, London)
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- We need a Service Manager who embodies our Principles and thrives on significant challenges
- We're seeking the core skills below, coupled with a mindset ready for real impact
- Project Management: Leads small to medium-sized projects, ensuring project delivery within defined scope, timelines, and resource allocation
- Procurement Support Experience
- Stakeholder Management Experience
- Identifies opportunities for improvement: Consistently identifies and leads on improvements within their team or immediate area of work, having produced a robust rationale as to why and how action should be taken
- Structured Problem Solving: Is self-directed in demonstrating advanced skills in structured problem solving, employing systematic approaches and a range of methodologies to analyse complex operational challenges
- Delivering at Pace: Successfully manages multiple projects, prioritising effectively and driving performance to ensure timely delivery within their team or department
- Growth Mindset: Adopts a growth mindset, encouraging a culture of continuous improvement, adaptability, and learning. Embraces challenges, viewing failures as a learning opportunity
What the job involves
- We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better
- We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in
- Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives
- As a Service Manager, your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS
- You'll directly enable faster, safer, and more accessible patient care
- This isn't just about providing a service to our users - this is a role which will make a difference. You'll be:
- Revolutionising the way we manage our suppliers and ensuring peak performance
- Ensuring our Quality Management System (QMS, ISO9001) is market leading and ready to transition to ISO13485
- Owning business continuity and disaster recovery process improvement for the business, ensuring Accurx is well prepared for disruptive events
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Funding (2 rounds)
Sep 2021
$36.7m
SERIES B
Mar 2019
$11.8m
SERIES A
Total funding: $48.5m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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