Senior Strategy & Operations Manager, Fetch
SMB & Mid-Market
+ Equity
Mobile shopping and rewards platform
Be an early applicant
Mobile shopping and rewards platform
1001+ employees
Be an early applicant
+ Equity
1001+ employees
Company mission
To empower consumers to live rewarded and help brands create lifelong customers through the power of Fetch Points.
Role
Who you are
- This is a senior individual contributor role requiring strong subject-matter expertise, the ability to operate through ambiguity, and a focus on building scalable, repeatable solutions
- 8+ years of experience in strategy, consulting, sales operations, or revenue operations, with a track record of leading complex projects
- Strong analytical and problem-solving skills, with the ability to translate complex data into clear actions and business impact
- Advanced proficiency in Excel and SQL. Experience working with CRM platforms such as Salesforce or Outreach. Familiarity with BI tools such as Tableau, Power BI, or Looker
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders and present insights clearly
- Proven ability to manage multiple priorities in a fast-paced environment while maintaining high attention to detail
- Experience mentoring or reviewing the work of analysts is a plus
- Experience supporting SMB and/or Mid-Market go-to-market motions is a plus
- Bachelor’s degree in Business, Economics, Finance, or a related field
What the job involves
- As a Senior Strategy & Operations Manager, you will play a critical role in driving analytical strategy and operational execution across our SMB and Mid-Market (MM) commercial segments
- This role sits at the intersection of strategy, analytics, and execution, translating leadership priorities into structured work, scalable systems, and actionable insights that drive predictable revenue growth
- You will partner closely with Sales, Marketing, Analytics, and Finance to optimize go-to-market performance, while owning key Strategy & Operations workstreams
- Strategy & Execution: Own Strategy & Operations support for SMB and Mid-Market segments, translating commercial leadership priorities into structured analyses, scalable processes, and clear, actionable recommendations
- Analytical Leadership & Insights: Lead and review analytical work across sales performance, pipeline health, forecasting, and GTM funnel efficiency, ensuring rigor, consistency, and business relevance. Develop data-backed perspectives on sales org design, resourcing, and investment tradeoffs
- Cross-functional Collaboration: Partner with Sales, Marketing, Analytics, and Finance to align on definitions, metrics, and operating cadence for performance management across SMB and Mid-Market segments. Represent Strategy & Operations in cross-functional forums and communicate insights to senior stakeholders
- Performance Tracking & Reporting: Design, maintain, and evolve dashboards and reporting workflows that enable consistent tracking of progress, risks, and outcomes. Ensure visibility into key metrics that drive decision-making and accountability
- Operational Excellence & Infrastructure: Drive improvements to CRM usage, data quality, and revenue operations infrastructure to support scale and more effective decision-making. Identify inefficiencies and implement scalable solutions
- Risk Management & Communication: Proactively identify risks or blockers, escalate issues with well-reasoned recommendations, and ensure alignment across stakeholders to maintain execution momentum
- AI Orientation: Apply AI and automation tools to improve efficiency, speed up analysis, and streamline workflows as part of day-to day work
Our take
Leading mobile shopping and loyalty platform Fetch has seen explosive success in recent years. Its concept is simple: users receive spendable points in exchange for scans of their shopping receipts.
The app has tens of millions of daily active users with even more downloads, and has seen impressive growth, having now reached 'unicorn' status twice over. This should come as no surprise. Brand reinforcement is crucial to customer retention and acquisition - but it is harder than ever, with the fragmentation of choice on the market and the declining efficacy of marketing. So material loyalty benefits are likely to prove a crucial tool in creating and leveraging a strong customer base.
Whilst Fetch faces competition from similar receipt-scan rewards platforms like ReceiptPal and Ibotta, it grew into a profitable company in late 2023. And its using its most recent Morgan Stanley-backed funding to aggressively add brand partners at a competitive pace and onboard staff at a level that promises strong continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$120m
SERIES E
Mar 2021
$210m
SERIES D
Total funding: $456.6m
Company benefits
- Equity: Hop on the rocketship and have your own stake in Fetch's success with generous equity.
- 401k Match: Fetch matches 100% of the first 4% of your 401(k) contribution.
- People Benefits: Enjoy a competitive suite of ebenfits to promote health for you and your family,. Medical, Dental, and Vision insurance. Flexible Spending Accounts & Health Savings Account, with automatic employer HSA contributions per pay period. Family forming benefit with $10k lifetime stipend.
- Pet Benefits: We know your furry friends are family, too. Pet insurance is fully covered for your first pet.
- Continuing Education: Fetch provides $10,000+/year in education reimbursement support for job-related courses or programs.
- Flexible Paid Time Off: At Fetch, you'll plan your time off as you see fit with our flexible PTO policy. On top of our flexible PTO, Fetch observes 9 paid holidays as well as a year-end-week-long break.
- Robust Leave Policies: Fetch offers generous leave time for health and personal needs, including 20 weeks of parental leave for primary caregivers and 14 weeks for secondary caregivers + $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Experience our beautiful work spaces, or get things done from the comfort of your couch. Choose what's best for each day.
Leadership
Wes Schroll
(Co-Founder & CEO)Co-founded Fetch while an undergrad at UW-Madison and grew the company into the nation's No. 1 rewards app, connecting millions of consumers with their favorite brands.
Tyler Kennedy
(Co-Founder & SVP of Operations)Studied Business Administration at the University of Wisconsin-Madison. Founded his first company, Baker's Marine Services, a yacht detailing company, when they were only fourteen.
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