Lead Infrastructure Engineer, Salesforce
$192.9-265.2k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$192.9-265.2k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- If you are passionate about customers’ success, providing high-quality SaaS services, creative problem solver, love to automate, and believe that everything can and should be automated, then this is your dream career opportunity
- The candidate must be a self-starter and possess excellent analytical skills. Passion for security, availability, and prior experience working at or closely with CRM and Cloud Service Providers is a major plus
- Proven understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recovery
- Expertise in creating and deploying advanced monitoring and alerting systems
- Participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available
- Expertise in cloud computing platforms such as AWS, Azure, or Google Cloud Platform is a must
- Proven work experience as a monitoring specialist, or a similar role
- Strong analytical and problem-solving abilities, capable of identifying and resolving performance and service availability issues
- In-depth, hands-on experience with Linux, networking, server, and cloud architectures
- Shown understanding of network protocols, infrastructure components, and virtualization technologies (Kubernetes preferred)
- A related technical degree required
- 10+ years of Software Development experience with service availability and reliability focus
- 7+ years of experience with large-scale, high-volume SaaS, PaaS, or other cloud provider environments
- Fluency in one or more scripting languages such as Python or Ruby required
- Strong communication and collaboration skills to work effectively with cross-functional teams
- Excellent written and verbal communication, able to collaborate and rally support
What the job involves
- The Salesforce Industries Infrastructure Engineering team handles the public cloud infrastructure for our services
- We design, provision, and maintain the infrastructure throughout its lifecycle
- We are responsible for maintaining 99.99% service availability for one of the largest and most trusted cloud platforms in the world
- We are looking for a Lead who will take an active role in the team in implementing our vision to fully automate the infrastructure lifecycle management, including incident remediation and prevention for our SaaS services
- We are seeking a skilled and thorough individual to join our team
- As a Lead Software Engineer, you will be responsible for onboarding new services onto the Salesforce Hyperforce public cloud environment and maintaining the existing ones; ensuring the availability and performance of all our services, systems, and applications
- This role requires a deep understanding of Public Cloud system architecture; strong analytical skills to identify potential bottlenecks or areas of improvement
- You will work closely with the Development, Quality, Performance, and Support teams and support multiple sub-clouds within the Industries verticals
- Passion for security, availability, and prior experience working at or closely with CRM and Cloud Service Providers is a major plus
- Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e logging, alerting and monitoring)
- Analyze system and application metrics to identify potential performance issues or bottlenecks
- Design, implement, and maintain monitoring tools and systems to track and report on availability and performance
- Collaborate with multi-functional teams, including architects, developers, and infrastructure teams, to identify and resolve issues
- Provide guidance into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Operability and availability
- Develop and maintain monitoring dashboards and reports to provide visibility into the availability and performance of architectural services
- Participate in capacity planning exercises to ensure the scalability and reliability of our systems and services
- Conduct root cause analysis for incidents and provide recommendations for improvements
- Stay updated on industry trends and standard processes related to availability monitoring and performance optimization
- Continuously raise our standard of engineering excellence by implementing standard processes for coding, testing, and deployment
- Document monitoring procedures, configurations, and troubleshooting guides
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
Share this job
View 246 more jobs at Salesforce