Customer Success Manager, C1
Commercial
2-3 days a week in office
Identity security for the modern workforce
Open for applications
Identity security for the modern workforce
101-200 employees
Open for applications
2-3 days a week in office
101-200 employees
Company mission
To secure the workforce — and transform identity security.
Role
Who you are
- Looking for someone with a technical SaaS background who excels at hands-on implementation work and thrives on helping customers get up and running quickly
- This role is perfect for someone who loves rolling up their sleeves, working directly with customers on configuration, and building scalable processes
- 3-5 years of experience in customer-facing implementation, onboarding, or technical account management roles with SaaS products
- Experience in IAM, IT, Security, or adjacent spaces is a plus
- Proven track record of successfully onboarding multiple customers simultaneously with technical products involving system integrations
- Strong project management skills with the ability to juggle priorities and keep implementations on track
- Technical aptitude and comfort getting hands-on with product configuration, APIs, and integrations
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
- Self-starter mentality who loves building processes and solving problems creatively
- Excited to work cross-functionally and wear multiple hats in a fast-growing startup environment
- Energized by helping customers succeed and passionate about delivering exceptional experiences
What the job involves
- We are PUMPED to expand the customer success team
- You'll be the go-to expert for guiding small to mid-sized accounts through onboarding, providing technical training, and ensuring they achieve value fast
- Lead Implementations: Own the full onboarding cycle from sales hand-off to go-live for commercial accounts. Accountable to quick time to value metrics and ensure a smooth, efficient implementation experience
- Technical Configuration & Setup: Get hands-on with customer configurations, system integrations, and technical troubleshooting to unblock go-lives and drive adoption
- Customer Training: Conduct training sessions and create enablement materials to ensure customers understand how to use the platform effectively, with a focus on self-sufficiency
- Account Management: Manage a portfolio of small to mid-sized accounts, monitoring customer health, driving engagement, and identifying opportunities for expansion
- Project Management: Act as project manager for multiple simultaneous onboardings. Create quick project plans, coordinate tasks, and communicate status to customers and internal stakeholders
- Product Knowledge: Develop deep technical expertise in our products to provide guidance, best practices, and troubleshooting support to customers
- Cross-functional Collaboration: Work closely with Sales, Product, and Engineering teams to ensure seamless handoffs, resolve customer blockers, and advocate for customer needs
- Process Improvement: Identify opportunities to streamline implementation processes, create reusable resources, and build scalability into our commercial customer motion
- Support Renewals: Partner with Sales to ensure customers see value and are positioned for renewal success
- You'll own a book of commercial accounts, focusing heavily on implementation and early-stage customer success
- You'll drive quick time to value through efficient execution, improve our implementation playbooks with insights from the field, and set customers up for long-term success
- You'll learn the ins and outs of the identity security landscape and become an expert at helping companies modernize their IAM practices
Our take
C1 is an identity security company that helps IT and security teams by automating privileges and compliance. It automates identity security, thus enabling companies to understand what is happening across their operations and what actions could impact someone’s program access permissions.
Originally know as ConductorOne, the company rebranded in 2026. This change accompanied the broadening of its platform to address identity governance for AI tools and agents. Regarding the past success of its Access Request product - which saved IT teams the time they would spend provisioning - we expect this extension to bring similar value to C1's clients.
C1 is well-funded, having raised substantial investment from the likes of GreyCroft and CrowdStrike. This has supported the company in accelerating growth and scaling operations, and gave it a solid foundation from which to address what identity looks like in the post-AI for business era.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Oct 2025
$79m
SERIES B
Aug 2023
$12m
SERIES A
Total funding: $116m
Company benefits
- Unlimited Time Off
- Medical, dental and optical coverage
- Flexible, Remote Working
- Top of the line equipment
Company HQ
Civic Center, San Francisco, CA
Leadership
Alex Bovee
(CEO & Co-Founder)Former Accel Entrepreneur In Residence and Senior Director of Product Management, Zero Trust, and Security at Okta.
Paul Querna
(CTO & Co-Founder)Current Member & Developer at Apache Software Foundation. Former Senior Architect at Okta and was the Founder & CTO at ScaleFT.
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