Product Support Specialist, Datasite
German Speaker
5 days a week in office
SaaS provider for the M&A industry
Open for applications
SaaS provider for the M&A industry
1001+ employees
Open for applications
5 days a week in office
1001+ employees
Company mission
To empower the dealmaking community to work smarter and faster.
Role
Who you are
- (German & English Fluency required)
- You’ve probably spent a lot of time investing in your intellectual value, usually our people in these roles have a degree of some sort but not everyone
- Since you’ve probably been doing this sort of work for the last 3 or 4 years, this is a great job to move on and up. There’s huge growth and development potential. And, we pride ourselves in making the most of what you’ve got
- Getting things done and caring for customers comes naturally to you. You don’t want or need micro-management to deal with issues, your initiative and trouble shooting skills take care of most things
- From an organizational and attention to detail perspective, you know how important those things are and how much they’re valued in this critical role
- Finally, we’re global. So, if you are too, the world is literally at your fingertips. If you have languages, that will help you decide how far you want to take your career. We love diversity and languages are great! For this role we are specifically looking for Italian & English fluency (written & spoken)
What the job involves
- The shift pattern for this role is Monday to Friday 3pm-11pm
- You’ll be dealing with some of the brightest of the bright. Helping them with the best of the best technology
- Daily you’ll be talking to corporate executives, investment bankers, private equity practitioners and legal professionals
- This is a great opportunity to really flex your interpersonal-skill muscles as you lead people through using the most comprehensive technology in the M&A space. You’ll be solving problems too so, it’s a very rewarding job
- Introduce newcomers to our platform and help them set it up for optimum performance. This is great for building relationships and establishing priceless trust
- Take care of our most valuable assets, our customers. Assisting them in solving both simple and complex issues
- Help clients within our applications to navigate their way to success as quickly as possible
- You’ll be training them too, and their teams. Again, great opportunities to show your capabilities and interpersonal expertise. Making them feel comfortable and cared for while learning how to use the world’s best M&A technology
- You’ll also be showing them some of the amazing capabilities others only dream of. The things that get their job done more efficiently and make their lives just that little bit easier
- Obviously, there’ll be some admin type stuff. These things include logging requests and interactions in the Salesforce Service Cloud. You’re probably aware of that, if not we’ll show you how
- Along the way, you’re going to amass a great deal of useful and extremely valuable industry and sector specific knowledge and expertise. This will give you powerful insights you can share with our Product and Marketing teams to help us improve our customer experience
Salary benchmarks
Our take
As M&A deals continue to increase in both size and frequency, key stakeholders have been actively seeking tools to streamline their work. Datasite emerges as a solution. Having transitioned from its original focus on communications, the company now offers a suite of SaaS products tailored for M&A professionals, serving approximately 75% of the leading legal firms in the field.
Benefiting from its extensive experience in the industry, Datasite has successfully transformed into a more contemporary business entity. It has recently introduced highly acclaimed AI-powered technology to assist in deal preparation, asset marketing, and facilitating buy-side acquisitions.
With significant global expansion and strategic acquisitions, Datasite remains committed to enhancing its platform capabilities. Notably, in March 2023, it unveiled Datasite Cloud, specifically designed to streamline every aspect of the dealmaking process within a unified platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Culture and benefits built around work-life balance
- Extensive resources to support physical and mental health
- Employee assistance program
- Generous retirement plans
- Incentives for referring new colleagues
- Learning, training and mentoring programs
- Cross-functional projects
- Stretch assignments to help you progress
- Receive feedback and earn bonuses from peers & managers
- Employee bonding activities
- ESG and charitable team initiatives
Company HQ
Downtown West, Minneapolis, MN
Articles
Leadership
Rusty Wiley
(President & CEO, not founder)Before joining Datasite, Rusty held various executive roles at IBM Corporation, most recently, as General Manager, Banking & Financial Markets. Upon joining Datasite in 2014, Rusty led the successful transformation from a communications and print-related business into a global M&A SaaS technology company.
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