Customer Support Representative, Taskrabbit
The hourly pay for this position is $21.50 per hour. Plus bonus
Outsourcing marketplace for everyday tasks
Job no longer available
Outsourcing marketplace for everyday tasks
1001+ employees
Job no longer available
The hourly pay for this position is $21.50 per hour. Plus bonus
1001+ employees
Company mission
To transform lives, one task at a time, by connecting millions globally with trusted Taskers every year.
Role
Who you are
- Minimum 2 years of customer service experience, including handling more complex customer interactions
- Bilingual in English and Spanish is required
- Eligible to work in the United States
- Knowledge of CRM tools is preferred
- Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness
- Tech-curious: Excellent typing skills with the ability to navigate online tools and systems
- We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must
- Excellent written & verbal communication skills: Have a strong command of grammar and spelling
- Reliable & Punctual: You are an important part of our team so excellent time management is a must
- Embrace the unknown: Be comfortable working cross functionally with other teams, working through ambiguity and multitasking!
- Available full-time (40 hours / week): We run a 7 day a week business so weekend availability is a must!
What the job involves
- The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience
- You will monitor daily deliveries from fulfillment to completion and provide assistance to our users along the way
- On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, coaching's, company-wide learning and development opportunities
- Assist users in their entire experience across our dual-side marketplace
- Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy
- Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time
- Monitor daily deliveries and anticipate potential risks to fulfillment
- Be proactive and work with our users to ensure on time delivery and exceptional service
- Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions
- Identify trends and provide constructive feedback to other employees and departments as necessary
- Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent
- Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving
- Perform additional duties within the scope of a Customer Support Representative as required or requested
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$13.8m
Dec 2011
$18.8m
Total funding: $32.6m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
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