Account Executive, Skit.ai
Emerging Businesses
Voice AI for contact centers
Job no longer available
Voice AI for contact centers
201-500 employees
Job no longer available
201-500 employees
Company mission
To simplify the experience of connecting with contact centers.
Role
Who you are
- 1 to 3 years of full cycle SaaS closing experience
- Experience selling SaaS solutions across multiple industries
- Experience engaging multiple stakeholders throughout the sales cycle including Legal, IT, Security, Finance, and Procurement
- Enjoy collaborating with internal sales teams like Solutions Engineers and Customer Success Managers
- Have background in global engagement across multiple lines of business and broadening product support within an organization
- You are an expert storyteller, effectively developing relationships with senior managers and the C-suite
What the job involves
- Drive revenue and own the full cycle sales process including prospecting new leads, navigating the C-suite and business line owners, negotiating contracts, and closing new and renewal business with customers
- Provide recommendations based on a customer’s business needs and usage patterns
- Handle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries
- Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
- Educate customers on the value of Skit in a thoughtful way
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Partnering with internal resources to drive additional value and expertise educating customers on the value of our products in a consultative way
- Generating pipeline that leads to closed revenue and quota attainment
- Selling on value and return on investment vs. technical functionality
- Building credibility and trust while influencing buying decisions
- Uncovering business initiatives and pain points to map back our solutions across multiple industries
- Creating demand by uncovering business problems and matching them to our solution
- Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level
Our take
Traditional voice-based call center service is difficult and costly. This is where artificial intelligence and voice technology have increasingly presented an opportunity for enterprises to overcome the challenges of scale and engagement at their customer contact centers.
Skit’s AI-based voice automation platform VIVA enables corporations to automate 90% of their call center operations powered by Natural Language Understanding (NLU) technology.
The company’s strengths are in language and hyper-personalization. As a result, the technology company’s expansion plans are focused on adoption in Southeast Asia markets, though it has also partnered with notable federal and private companies in the US over 2023.
The startup must continue to refine its technology in order to build a moat around its business. They are now one of only a few call center service providers with AI trained on 10 million hours of data.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2021
$23m
SERIES B
May 2021
$25m
SERIES B
Total funding: $53.1m
Company benefits
- Flexible Working Hours | We provide the flexibility to choose your own working hours and balance your work and personal life
- Generous Leave Policy | We have a generous personal time off policy and adhere to regional paternity and maternity leave practices
- Savings Plan | To help you invest in your future, we offer retirement savings plans based on the best regional practices around the world
- Healthcare Plan | Skit covers most of the medical, dental, and vision plan costs for you and your dependents
- Learning & Development | We invest time in creating continuous L&D programs including trainings, workshops, and hackathons
Company HQ
Midtown South, New York, NY
Leadership
Sourabh Gupta
(CEO)Founded Skit.ai on graduation from IIT, Roorkee.
Akshay Deshraj
(CTO)Founded Skit.ai on graduation from IIT, Roorkee. Studied Electrical Engineering.
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