Customer Success Manager, David Energy
$80-110k
+ Equity
Smart electricity for home & business
Open for applications
Smart electricity for home & business
21-100 employees
Open for applications
$80-110k
+ Equity
21-100 employees
Company mission
To create a power grid that runs on 100% clean energy.
Role
Who you are
- 4+ years experience in customer success, ideally in B2B SaaS
- Excellent written and verbal communication skills
- A passion for driving human-centric customer experiences and driving value
- Ability to identify gaps and opportunities that will promote business growth
- Experience driving process improvements for a small, but mighty team
- Energy experience a plus, or excitement to learn about new, exciting industry
What the job involves
- As a Customer Success Manager, you will be serving as our customers' trusted Energy Advisor
- This includes ensuring that customers understand, respond to, and realize value from our product and services related to energy operations
- Managing relationships and serving as your segment’s primary touchpoint
- Hosting a seamless, successful and delightful end-to-end onboarding experience
- Connecting customer’s pain points with the value offerings of our product
- Resolving support questions or issues in a timely fashion
- Identifying growth opportunities through cross-selling products and expanding coverage
- Retaining existing customers and managing their renewal process
- Understand customer pain points and experience to mitigate risk (churn) and grow revenue (expansion) within our book of business
- Share feedback, use cases, and testimonials proactively to inform our roadmap, product positioning, and develop partnership success stories
- Collaborate with key cross-functional stakeholders internally to ensure a high-quality experience—from onboarding to billing to feature requests
Our take
David Energy is an electricity provider focused on clean energy for residential and commercial customers. It integrates smart devices like EVs, batteries and thermostats to optimize energy use, reduce costs, and reward conservation, making energy more efficient and environmentally friendly.
Founded in 2019, David offers energy management for businesses as well as services for homeowners with smart energy systems. By leveraging existing assets, the company helps stabilize the grid while maximizing renewable energy use.
Recently, the company raised substantial funding to expand its operations and scale its services. Supporting its mission to decarbonize the grid and make clean energy accessible 24/7, and ultimately, positioning the company to become a leader in the clean energy transition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Sep 2024
$23m
EARLY VC
Mar 2022
$20.5m
SERIES A
Total funding: $49.1m
Company benefits
- Group medical and dental insurance
- Flexible vacation/PTO policy
- 401k
Company HQ
Civic Center, New York, NY
Articles
Leadership
James McGinniss
(Co-Founder & CEO)Alongside David Energy, they are a Co-Organizer at DER Task Force. Previously Founded Texas Guadaloop where they served as the Team Lead. They also worked as an Engineer at Alba Energy.
Brian Maxwell
(Co-Founder & Board Member)Founder and CEO of Green Hydrogen International. They are also the Founder and Managing Partner at EastEdge Energy and NowSolar. Previously they worked as an Energy Policy Researcher at Cato Institute.
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