IT Support Analyst, Radiant Nuclear

• Bachelor's degree from an accredited institution
• 1+ years in a help desk, IT associate, analyst, or similar industry position
• Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise)
• Excellent and effective verbal and written communication
• Must have great attention to detail in both issue resolution and proactive follow-up in process improvement
• Additional Requirements:
• Must be willing to work extended hours and weekends as necessary to accomplish our mission
• Must work 100% onsite at El Segundo HQ

Desirable

• Radiant is seeking a dedicated IT Support Analyst
• You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues
• This role requires you to be both reactive and proactive, from troubleshooting and solving problems to implementing process improvements for smoother employee experiences
• The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to continuously learn new technologies
• Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals
• Manage the support request software system, Jira, to ensure timely and effective issue resolution
• Maintain IT inventory including workstations and accessories
• Collaborate with other members of IT to complete user-facing projects
• Provide smooth and effective onboarding and off-boarding for all employees and contractors
• Develop and maintain documentation and processes as the company scales