Manager of Technical Services, Pointclickcare

• Minimum of 8 years' experience in technical project management, ideally in MDM or Healthcare IT (e.g., Medicaid, HIE)
• Proven experience in successfully delivering technical projects within a multi-vendor and partner ecosystem
• Strong organizational and leadership skills
• Proficient in project management software and tools
• Attention to detail and ability to multitask effectively
• Familiarity with budgeting and financial management principles
• Excellent communication and interpersonal abilities

Desirable

• As a Manager, Technical Services - Delivery you will be responsible for leading multiple MDM projects or one big project, managing customer & stakeholder expectation, manage budget, assist in proposal development, plan resources and identify risks early and resolve them
• You will make sure that resources' work is planned and prioritized to meet customer deliverable timelines
• Project Planning and Delivery: Plan, organize and monitor tasks for the team, covering sprints, projects, and other initiatives
• Establish project schedule, scope, deliverables, resource forecast and timelines
• Track progress to ensure projects are completed on schedule and within budget
• Cross-Teams Collaboration: Facilitate communication and relationship with stakeholders (e.g. Internal teams, vendors, partners, customers etc.), adapting the approach to meet specific customer requirements
• Keep stakeholders informed of project progress, updates, and any changes regarding scope, budget, or timelines
• Budgeting and Forecasting: Manage project budgets to ensure alignment with organizational financial goals
• Maintain various financial metrics, conduct forecasting, and generate budget reports
• Risk and Issues Management: Identify and evaluate potential risks and issues associated with projects
• Develop and implement strategies to mitigate these risks and address issues promptly, providing recommendations to ensure project success
• Reporting and Documentation: Prepare and present detailed project status reports, encompassing progress, milestones, and risks, to management and stakeholders
• Maintain accurate project documentation, including plans, schedules, and budgets