Risk Analyst, GoFundMe
€43-64k
+ Equity
Social fundraising platform
Job no longer available
Social fundraising platform
1001+ employees
Job no longer available
€43-64k
+ Equity
1001+ employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- 1–3 years of experience in a fraud, risk, trust & safety, or payments environment
- Familiarity with customer due diligence, AML/CTF regulations, KYC/KYB standards, and financial crime typologies
- Strong writing and analytical skills with a detail-oriented mindset
- Excellent communication and collaboration skills—especially in a remote or hybrid team setting
- High level of empathy, integrity, and professionalism when interacting with customers and colleagues
- A proactive, curious, and solution-focused approach to evolving risks and ambiguity
- Team-player, able to disseminate information to internal and external stakeholders
What the job involves
- The GoFundMe team is searching for a skilled and passionate risk analyst to join our global operations team in Dublin! In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online
- Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, and Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from fraud, financial crimes, and abuse
- As a member of the Risk team (Detector or Investigator), you’ll help ensure our community remains a safe and trusted place to give and receive support by detecting risk signals, evaluating behaviors, verifying customer identities, and upholding compliance with financial regulations. Your analysis will inform smarter fraud prevention strategies and drive real-world impact
- Based on skillset, you’ll be assigned to one of two core tracks: Detector or Investigator
- Detector Responsibilities
- Conduct reviews of new fundraisers to analyze risk signals
- Analyze behavior deviations and account risk signals post-onboarding
- Triage leads for further review and escalation
- Evaluate KYC/KYB documentation and escalate sanctions/watchlist hits
- Identify trends and gaps in scoring models, and recommend threshold and rule improvements
- Review and analyze community complaints regarding potential fraudulent activity
- Surface emerging risks through manual case work and site-wide trend analysis
- Monitor fundraisers throughout their lifecycle to mitigate financial or reputational risk
- Investigator Responsibilities
- Conduct deeper due diligence on high-risk accounts
- Manage escalations from internal teams
- Respond to and mitigate payment disputes and negative balances
- Guide customers through vetting, account reviews, and resolution of blocked funds
- Ensure compliance with the GoFundMe Giving Guarantee
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform initially focused on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratise fundraising.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception. This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Marketing & Corporate Affairs Officer)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
Tim Cadogan
(CEO)CEO since 2020. Previously CEO at OpenX, where they now serve as Chair of the Board. Has also served as Board Director at a number of businesses - they still hold this position at LiveRamp.
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