Workplace Operations Lead, Gusto
$98-121k
5 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$98-121k
5 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- The ideal candidate is operationally strong, detail-oriented, proactive, and passionate about creating engaging and efficient workplace environments
- 5 to 7 years of experience in workplace operations, facilities coordination, or office management
- Hands-on experience managing day-to-day site operations, including maintenance, vendors, asset tracking, and employee support services
- Demonstrated experience with preventative maintenance scheduling and facilities repair coordination
- Familiarity with IIPP, emergency action plans, and safety inspections is preferred
- Experience building, developing and executing facility programs
- Strong organizational skills with the ability to prioritize multiple requests and manage workflows effectively
- Comfortable working with workplace tools and ticketing systems (e.g., Jira, ServiceChannel, Notion)
- Proven ability to build relationships with vendors, employees, and cross-functional partners (e.g., IT, HR, Security)
- Strong communication skills and a customer service mindset with attention to detail
- Ability to conduct routine site inspections and ensure compliance with safety, security, and workplace standards
- Proactive problem-solver who can identify issues quickly and propose practical solutions
- AI is embedded in your regular workflows, not just something you experiment with occasionally. You can demonstrate how your work looks meaningfully different than it did six months ago because of AI, and you have built skills that automate portions of how you work. Gusto's AI fluency stage is assessed alongside performance and directly impacts overall ratings
What the job involves
- The Workplace Operations Lead– Denver plays a key role in ensuring seamless day-to-day workplace operations while delivering a high-touch, hospitality-driven employee experience at our Denver office
- This position oversees facilities coordination, vendor management, asset tracking, preventative maintenance and repair, workplace request workflows, office services, on-site event support, EH&S program management, and process improvement
- They also operate as a human-centered, AI-enabled site leader, using data and AI insights to proactively manage safety, space, and services while preserving a high-trust, inclusive experience for Gusties
- The Environment Team shapes the future of workplace experience at Gusto. We create safe, collaborative, and inclusive environments through thoughtful design, operational excellence, and data-driven decision-making
- Our work connects people to purpose by strengthening collaboration, supporting productivity, and cultivating a culture of belonging across our offices. AI is increasingly embedded in how we operate — from automating routine workflows to surfacing insights that help us make better decisions faster
- Employee Support and Office Experience
- Maintain an inviting, clean, and well-stocked environment across the Denver office
- Lead on-the-ground support for new hire onboarding, badge distribution, and daily employee needs
- Support internal programs and office events in partnership with Workplace Experience and Community and Inclusion Teams
- Communicate workplace guidelines and updates clearly and consistently to Denver-based employees and stakeholders
- Use AI tools to draft employee communications, summarize recurring feedback, and identify patterns in workplace requests
- Facilities Management, Maintenance and Repair
- Manage and resolve incoming workplace requests using Jira, Notion, or ServiceChannel, ensuring timely follow-up and tracking
- Consolidate all incoming requests (Slack, email, ticketing tools, in-person) into a unified intake and triage process
- Serve as the primary point of contact for Denver employees seeking workplace support
- Coordinate with Denver-based vendors for scheduled maintenance, cleaning, HVAC, plumbing, shred, First Aid, and security services
- Own the Denver preventative maintenance program — schedule and track recurring PMs for HVAC, UPS/power systems, fire and life safety, pest control, and other critical building systems; ensure no service lapses
- Oversee facilities repairs end-to-end — triage, assign, and follow up on corrective maintenance work orders; coordinate contractors and vendors; verify completion and quality
- Manage asset tracking for the Denver office — maintain an accurate inventory of furniture, equipment, and key building assets; record condition, location, and service history; flag items due for replacement or repair
- Conduct routine inspections of the Denver office to ensure workplace safety, comfort, and readiness
- Oversee on-site physical security vendors, including access management and coordination with security teams
- Collaborate with the Workplace Operations Lead on capital repairs and budget tracking across the Denver portfolio
- Apply AI-assisted workflows to track open requests, flag overdue items, and reduce time spent on repetitive coordination tasks
- Use AI-driven dashboards for real-time visibility into occupancy, safety alerts, and resource usage, and translate those signals into clear, people-first decisions for the site
- Leverage AI tools for space-utilization forecasting and vendor performance tracking to ensure smooth day-to-day operations and high vendor quality
- Build and utilize new AI-enabled workplace technologies, measure their impact, and iterate based on feedback to improve safety, experience, and efficiency. Has built at least one workflow from scratch using AI
- Vendor and Office Services Management
- Manage relationships with Denver-specific vendors across food and beverage, janitorial, supplies, and maintenance categories
- Oversee procurement processes and vendor performance against service-level expectations
- Use systems like Zip to streamline purchasing and payment tracking
- Ensure compliance with safety and workplace regulations through routine audits
- Leverage AI tools to analyze vendor spend, draft vendor communications, and surface performance trends
- Environmental Health & Safety (EH&S)
- Maintain and update the compliance matrix — track regulatory requirements across IIPP, SB553, ergonomics, and emergency action plans; ensure documentation is current and accessible using built AI tools
- Schedule and run fire drills and emergency evacuation exercises — coordinate with building management and security; document completion and outcomes
- Conduct regular site safety inspections — walk the Denver office on a defined cadence to identify hazards, flag issues, and ensure corrective actions are completed
- Maintain regulatory postings and ensure all required signage is current across the Denver office
- Build and use AI workflows to track and follow up on incident reports and corrective actions; escalate to the Head of Workplace Operations as needed
- Support ergonomics requests and coordinate assessments for Denver-based employees
- Partner with the Head of Workplace Operations on EH&S program strategy, policy updates, and cross-functional coordination with HR and Legal
- On-Site Event Support
- Support internal and external events at the Denver office in partnership with the Workplace Experience team
- Support event logistics, including vendor scheduling and space readiness and setup
- Ensure vendors complete timely post-event cleanup and reset spaces for regular workplace use
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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