Manager of Customer Success, Docebo

• Proven Captain: 3-5+ years of successful leadership experience directly guiding a customer-facing team, ideally within a fast-paced B2B software environment
• Virtual Relationship Builder: Exceptional communication skills with a native ability to establish high-impact trust and rapport across fully remote or hybrid environments
• Grace Under Pressure: Highly resilient mindset capable of navigating high-volume workloads and high-pressure client scenarios with poise
• Empathetic Commercial Partner: Masterful balance of deep customer empathy and strong business acumen to secure win-win outcomes for both Docebo and our users
• Autonomously Driven: Exceptional problem-solving skills combined with the self-driven organization required to navigate ambiguity and achieve complex goals
• Road-Ready Collaborator: Eagerness to collaborate closely with global teams, including the ability to travel with notice up to 25% of the time

Desirable

• As the Manager, Customer Success, you will step into a pivotal leadership role designed to maximize the value, retention, and growth of our B2B customer portfolio
• You will champion a high-performing team of Customer Success professionals, serving as the strategic architect of exceptional customer experiences and long-term brand advocacy
• By driving execution of our innovative customer success strategy, your leadership will directly influence Docebo’s market momentum and elevate how global brands unlock the power of our learning platform
• Lead the Charge: Manage, mentor, and inspire a talented team of Customer Success professionals, establishing clear KPI metrics, development plans, and a vibrant, collaborative team culture
• Architect the Strategy: Execute and evolve a cutting-edge Customer Success strategy aligned with Docebo's overarching growth objectives to secure top-tier customer satisfaction and retention
• Bridge the Gaps: Collaborate seamlessly with cross-functional partners in Sales, Marketing, and Product to align corporate goals and ensure a unified, customer-centric journey
• Advocate for Value: Build and nurture deep relationships with key enterprise accounts, acting as a trusted strategic advisor to align their business outcomes with our technical capabilities
• Optimize the Engine: Build, standardize, and scale efficient operational processes and best practices utilizing advanced Customer Success platforms and automated tools
• Drive Business Impact: Empower your team to cultivate accounts effectively, paving the way for organic upsell and cross-sell opportunities while systematically tracking customer health