Account Manager, Peckwater Brands
3+ days a week in office
Delivery franchise for kitchen operators
Job no longer available
Delivery franchise for kitchen operators
21-100 employees
Job no longer available
3+ days a week in office
21-100 employees
Company mission
To improve the quality of food delivery!
Role
Who you are
- You’re an excellent communicator, you’re calm under pressure and you’re able to easily collaborate and work with others
- You enjoy managing and influencing people and building relationships
- You have strong conflict resolution skills and can navigate complex conversations
- You’re excellent at managing your time and able to juggle multiple accounts whilst providing great service
- You’re equally passionate about food and high quality account experience
- You are able to work well under pressure
- You are able to be in our London office 2-3 times a week
- Previous restaurant / commercial kitchen experience would also be good
- Previous experience in account management would be an advantage
What the job involves
- You’ll join our rapidly growing Account Management team, focused on growing a specific area of the UK
- This means working closely with our Partners to ensure a positive account lifecycle, working internally (with Marketing and others) to ensure the right levers are being pulled, and building bigger and better processes to drive growth
- You’ll be on hand when new sites go live and responsible for reviewing performance and identifying fixes, as well as selling new services and products
- This role has an emphasis on relationship building and having a strong personality will set you in good stead when developing partner performance
- Grow the performance (revenue) of your area: you will be in charge of a specific geographical region, ensuring that our partners hit their revenue targets and perform the best they possibly can for their customers
- Embed our operating standards: we need our partners to take ownership of their performance. You set the context and land the message. KPI: ensure all sites operate at 4.5* and <14-mins food prep. time
- Support our partners (from launch and beyond): you’ll own the end-to-end management of sites; with partners every step of the way from creating their first order to being a roaring success with our brands. You’re the go to person for our partners. You will be interacting with our partners on a frequent basis both in person and virtually
- Deploy our training programme: you’ll make sure our partners have all the training they need to be a success. You’re the muscle for our partner onboarding plans and you’re the protector of our brand standards. KPI: 4x Partners onboarded per month
- Build positive partner relationships: you’re the face of the business and the human touch. You build respectful relationships so that you can execute our performance frameworks. KPI: your Partner NPS (‘net promoter score’) is 60+
Salary benchmarks
Our take
Running a restaurant is expensive, and most of the costs are fixed. High street rents, rates, and staff need paying, no matter how many diners visit. Compared to the dark kitchen concept that has grown in popularity since the rise of Deliveroo, the virtual brand model (franchise) offers lower start-up investment for partners and is easier to scale.
Peckwater Brands provides existing kitchen operators with fully-serviced data-driven food concepts which include branding, platform listings, suppliers, recipes, packaging, staff training, and technology. The franchise operations fit into existing businesses, helping boost income.
In 2022, pub giant Stonegate Group was one of several partners to invest substantial funds into Peckwater Brands. This funding is being used to rocket-boost expansion with the aim of becoming the largest kitchen network in the UK. However, to do this, Peckwater Brands must continue its winning streak of hosting robust companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jun 2022
$19.8m
SERIES A
Oct 2021
$4m
SEED
Total funding: $23.8m
Company benefits
- Unlimited access to mental health support
- Private health and dental cover
Company HQ
London, UK
Leadership
Leo Bradshaw
(Executive Chair)Former Associate Director at Fairgrove Partners and Head of Strategy and Insight at ingenuity abm.
Sam Martin
(CEO)Former UK & Ireland General Manager of commercial kitchen supplier Karma Kitchen, Head of Commercial Operations and Emerging Channels at Uber Eats and Head of UK Sports Apparel Retail at Amazon. Founded food and drink delivery service Alchemy Wings.
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