Senior Customer Service Operations, tem
ÂŁ57.7k
More information about location
Energy transactions platform for renewable energy
Job no longer available
Energy transactions platform for renewable energy
21-100 employees
Job no longer available
ÂŁ57.7k
More information about location
21-100 employees
Company mission
Rebuilding the energy transaction system, making it transparent and fair.
Role
Who you are
- Youâve worked in Operations before, ideally in a B2B environment and know what itâs like to scale things quickly, especially in a utility or similar setting
- Youâve hands-on experience with Agentic tools (like AI assistants or automated systems) in a customer service context, and if youâve led or owned that work that improves a process
- Youâre a natural problem-solver who thrives on finding smart, efficient solutions. Youâre great at connecting the dots between data, past experience, and whatâs happening in the moment
Desirable
- You're interested and passionate about the renewable energy sector!
What the job involves
- đ˘ Resolving Customer Issues
- Own the resolution of post-onboarding customer operational problems, stepping in hands-on when needed
- Track issues to identify recurring patterns and bottlenecks
- Adapt processes, introduce agentic tools, or work with Product to eliminate friction points at scale
- đ˘ Building Better Systems
- Map and improve our end-to-end customer service workflows
- Define clear categories for customer issues and establish triaging protocols
- Implement automation where possible and collaborate on SLAs and KPIs
- đ˘ Agentic Strategy & Oversight
- Identify high-impact areas for automated agent support based on data and system mapping
- Collaborate to design, test, and optimise agentic solutions
- Monitor performance and expand the agent function over time, using feedback and metrics to guide improvements
Application process
- Chat with the recruiter
- Hiring Manager Chat
- Functional/Technical Task
- Culture & values Alignment
Our take
tem is a next-gen energy transactions company that changes the way renewable energy is bought, sold and powered. Rebalancing the playing field away from "Big Energy", tem creates affordable, traceable and smart energy transaction management tools.
The company provides businesses and consumers with access to the same financial benefits as Big Energy companies by distributing its own purchased energy to customers. Once theyâre signed up, customers are matched with a suitable generator, and the tem platform helps execute contracts, take payments, and manage invoicing.
This is a truly disruptive concept, and is proving to be a successful one. tem currently processes over ÂŁ50 million in direct transactions and saves millions for over 1000 UK businesses wanting to switch from traditional utilities tied to the wholesale market. Whilst UK consumers are notoriously hesitant to switch providers, recent soaring energy prices is luring many into giving it a go.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Company
Employee endorsements
Challenging work
"The projects I have worked on at tem. have involved solving greenfield problems. Each project has challenged me in a different way keeping the work..."
Funding (last 2 of 3 rounds)
Sep 2024
$14.4m
SERIES A
Jun 2023
$3.5m
SEED
Total funding: $18m
Company benefits
- 25 days holiday
- Day off on your birthday
- Fully remote - expect quarterly meet ups with your team
- Personal office budget £1200 / 1400⏠per year
- Paid for company trip twice a year. Previous locations included Barcelona, Budapest and Marrakech.
- Wellbeing allowance of £150 / 170 ⏠per month to spend on your wellbeing
- A generous options (stock) package
- Salary benchmarking twice a year. We aim to pay at the upper percentile (75th percentile) of the market, using London-based benchmarks. One of our core pay principles is âSame work. Same base pay.â This means we use spot rates instead of broad salary bands: everyone doing the same role at the same level earns the same base salary.
Company values
- Innovate with purpose
- Go all-in
- Keep it real
Company HQ
Nine Elms, London, UK
Articles
Leadership
Joe McDonald
(Co-Founder & CEO)Resident CEO, Joe leads the creative vision behind tem. the brand, product and its platform. He is a passionate visionary who loves to climb mountains and has the most adorable dog.
Jason Stocks
(Co-Founder & Chief Commercial Officer)Jason is a world-class commercial leader with proven track scaling up high performing diverse teams. He is also a power house of high energy, high enthusiasm and a secret scuba diver instructor.
Bartlomiej Szostek
(Co-Founder & CTO)Bartek is an innovative programmer, with a craving for maximum performance, clean code and good architecture. He has a very cute baby girl who loves to join in on our calls - weâre training her young!
Ross Mackay
(Co-Founder)Data scientist, software engineer + physics whizz - Ross currently lives in the west country and will beat you hands down in a game of monopoly deal.
Diversity, Equity & Inclusion at tem
Charlie Stephenson (Head of People)
- Tem is all about championing small business communities, fighting for transparency and advocating for fairness in the broken energy sector. We put these principles at the heart of our business model and work hard to ensure our platform is accessible and simple for all.
- We're fully remote to ensure everyone can thrive in an environment that works best for them. Whether you prefer working from home in a Disney onesie or going to a bustling cafe, we support whatever helps you be your most effective self. Being fully remote also means we're lucky enough to hire team members from different countries and cultures and we spend time every Monday having a social call to share what makes us tick.
- We care about you and live our value of keeping it real. This means actively seeking your feedback through quarterly pulse surveys and implementing initiatives that truly matter to you. Anyone who joins us has a voice and one that is heard and valued.
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