Senior Sales Performance Analyst, LegalZoom
$87.8-140.4k
Online legal advice platform
Be an early applicant
Online legal advice platform
1001+ employees
Be an early applicant
$87.8-140.4k
1001+ employees
Company mission
To transform how people navigate the legal system.
Role
Who you are
- 5+ years of experience in sales performance analytics, sales operations, revenue operations, or a related field, with a proven track record of supporting high-growth or high-volume sales environments
- Advanced proficiency in Excel or Google Sheets for data modeling, forecasting, and scenario analysis
- Intermediate to advanced SQL skills for validating trends, troubleshooting anomalies, and supporting daily or weekly performance cycles
- Experience with BI/reporting tools such as Thoughtspot, Hex, and Salesforce (SFDC) for building dashboards and delivering insights
- Ability to generate rapid insights for daily and weekly business cycles in a high-volume sales environment
- Experience with root cause quantification techniques, cohort and motion-based revenue modeling, and data modeling based on hypotheses
- Proven ability to develop and maintain scorecards, scoreboards, and standardized analytics for sales teams using automation and/or AI
- Excellent analytical, communication, task management, and stakeholder management skills, with the ability to translate complex data into actionable recommendations
- Bachelor’s degree or equivalent experience in business, operations, finance, analytics, or a related field
What the job involves
- The Sales Performance Analyst III is a critical member of the Revenue Operations team who delivers fast, actionable performance insights that help drive predictable revenue, consistent team performance, frontline effectiveness, and operational excellence in a high volume contact center environment
- This role leverages advanced analytics, data modeling, and reporting tools to diagnose funnel and motion-based performance, forecast revenue, and optimize sales agent effectiveness. The ideal candidate is highly analytical, detail-oriented, and thrives in a fast-paced environment where rapid insight generation and data-driven decision-making are essential
- Analyze call center and sales performance data to identify trends, business drivers, root causes, and opportunities for improvement across the sales funnel and customer journey
- Build and maintain advanced Excel or Google Sheets models for pacing, revenue forecasting, cohort analysis, and motion based revenue modeling tailored to high velocity sales environments
- Conduct funnel and campaign diagnostics to optimize conversion rates and enhance sales effectiveness
- Build and deliver standardized and ad hoc reports, dashboards, and scorecards using Excel, Thoughtspot, Hex, Salesforce (SFDC), and other BI tools
- Perform agent behavioral analytics and CRM workflow analysis to inform coaching, training opportunities, and process improvements
- Leverage contact center platform reporting (e.g., Amazon Connect) to monitor capacity, contact rates, handle time patterns, and operational impacts on revenue
- Apply intermediate to advanced SQL for performance investigations and insights, cohort, and site validate, and support rapid insight generation for daily and weekly business cycles
- Quantify the revenue impact of bottlenecks, funnel drop offs, campaign behavior, and agent skill gaps and provide clear recommendations to sales leadership
- Collaborate cross-functionally with Sales, Customer Experience, Finance, Enablement, and Technology teams to align analytics with business objectives and priorities
- Support the design and implementation of scoreboards, performance metrics, and standardized analytics for high-volume sales environments used for coaching and daily performance management
- Deliver rapid, high-quality insights for business reviews, forecast updates, and performance deep dives
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
Despite operating in a competitive market, LegalZoom has continued to expand, helped in part by growing demand for digital legal solutions, Its 2021 IPO provided further momentum, allowing it to scale its operations and invest in new growth opportunities.
Most notably, the company has now been named the provider of 'legal help' for Perplexity - a partnership that could potentially reshape how consumers and small businesses discover and engage with legal services, positioning legal support as something more accessible.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Remote-friendly work, encouraging time outside the office to relax and recharge
- Comprehensive health benefits, including mental health and fertility care
- A culture of growth, fostering learning and development and opportunities to give back
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jeff Stibel
(CEO)Jeff has been the CEO of LegalZoom since 2014. Alongside this role, he is also a Partner at Bryant Stibel, on the Board of Trustees at the Natural History Museum of Los Angeles County, and a Chairman at The BrainGate Company.
Noel Watson
(COO & CFO)Noel joined LegalZoom in 2020 as CFO, adding COO to his title in 2024. Prior to this, he was the CFO at TrueCar and VP of Finance/Chief Accounting Officer at TripAdvisor.
Nicole Miller
(CLO & General Counsel)Nicole joined LegalZoom in 2020 as a General Counsel, adding CLO to her title in 2024. Prior to this, she spent 6 years at The Honest Company, joining in 2014 as a Senior Corporate Counsel before becoming VP of Legal Affairs and Associate General Counsel in 2016 and then moving into the role of General Counsel in 2018.
Prior to joining LegalZoom in 2021, Sheily was the VP of Global Human Resources at Activision Blizzard. She also spent nearly 10 years at Google in various roles, including Director of Global Trust & Safety Operations.
Daniel Lysaught
(CMO)Daniel joined LegalZoom in 2022 as a VP of Growth Marketing before stepping into the role of CMO in 2023. Prior to this, he was a VP of Growth Product & Marketing at Good Eggs. He also spent 6 years at TrueCar in various roles, including Senior Director of Strategic Partnerships & Marketing and VP of Customer Acquisition.
Kathy Tsitovich
(Chief Corporate Development & Partnership Officer)Prior to joining LegalZoom in 2020, Kathy spent 21 years at Intuit. While there, she held a number of roles, including VP of Consumer Group and Business Development.
Aaron Stibel
(CBO & CCO)Alongside LegalZoom, Aaron is a Founding Partner at Bryant Stibel, a Board Member at RBmedia, and an Advisory Board Member at Tufts University.
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