Design Researcher, Lloyds
Colleague Channel, 12 Month FTC
£59.9-66.5k
+ Annual performance-related bonus scheme and share schemes including free shares
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£59.9-66.5k
+ Annual performance-related bonus scheme and share schemes including free shares
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX)
- Experience working closely with design and product teams to identify and prioritise the right research questions
- Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
- Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
- Able to communicate and influence wider business stakeholders with clarity and conciseness
- Experience combining qualitative and quantitative methods
- Ethnographic experience (such as contextual enquiry or diary studies)
- Experience triangulating research and data from different sources to tell compelling customer stories
- Experience with accessibility research and/or vulnerable customers
- Willingness to share your expertise and learn from others
What the job involves
- We’re a large, experienced team of 40+ researchers
- We shape product and service development
- We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers
- Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business
- You’ll also be supported by our wider Design Research and Analytics community
- You’ll be responsible for managing the research plan and roadmap for your service or product area
- You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created
- You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research
Application process
- End Date: November 28, 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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