Technical Recruiter, Intercom
Machine Learning, 12 Month Contract
+ Equity
More information about location
2+ days a week in office (Stephen's Green, Dublin)
The modern customer communications platform
Open for applications
The modern customer communications platform
1001+ employees
Open for applications
+ Equity
More information about location
2+ days a week in office (Stephen's Green, Dublin)
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 5+ years of full cycle technical recruiting experience, ideally in a fast paced technical and product-focused environment
- Understanding of the AI recruiting landscape
- Exceptional sourcing and talent research skills
- Ability to effectively multitask and take on a variety of roles with differing complexity across different functions while leading initiatives to continue driving a fantastic candidate/stakeholder experience
- Impeccable organisational, verbal, and written communication skills
- Strong analytical, conceptual, decision-making, and problem-solving abilities
- Ability to build strong cross-functional relationships and influence others
- Highly networked on LinkedIn, Twitter, GitHub, and other networking sites
What the job involves
- .We are seeking an experienced Machine Learning Recruiter to join our talent acquisition team and partner closely with our AI Group
- In this role, you'll be responsible for developing and executing hiring strategies to attract top machine learning talent and support Intercom's ambitious AI initiatives
- You will be a trusted partner to candidates as you work tirelessly to create a personal and friendly experience that is representative of the Intercom brand
- Serve as a consultative partner to Engineering leaders to manage the full cycle recruiting process for technical hires in our AI Group
- Help drive our EMEA technical talent program (i.e, lead strategic, high impact projects, manage technical recruiting brand, events and initiatives)
- Provide mentorship and guidance to recruiters across the organisation
- Create robust pipelines through active sourcing of multiple channels, screening resumes, interviewing, and closing candidates
- Analyse data and reporting for technical roles such that we continuously improve and iterate on our process, making it more efficient and delightful to candidates
- Develop and drive effective interview panel meetings and debriefs alongside hiring managers
- Lead the creation of a recruiting strategy and interview plan for each open position
- Drive the offer process, including offer approvals, extensions, negotiations, and closings
- Obsess about candidate experience and keep candidates informed with quality communications throughout the interview process
- Keep up to date with new technological trends and products
- Represent Intercom’s mission, vision, and values with integrity and professionalism
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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