Senior Director of Product Management, Salesforce
Field Service AI Solutions
$218.4-401.4k
Actual salary range is dependent on location. Offers equity
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$218.4-401.4k
Actual salary range is dependent on location. Offers equity
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Experience: Equivalent of 15+ years of product management or similar experience, with a significant portion in senior executive leadership roles within complex, matrixed organizations
- Matrixed Leadership Excellence: Proven ability to influence, inspire, and align multiple business units and global teams without direct reporting authority
- AI Technical Acumen: Strong understanding of key AI technologies, specifically including LLMs, predictive AI and computer vision models
- Strategic & Execution-Oriented: A track record of launching "0→1" products and scaling them; able to define the big picture while ensuring the velocity of delivery
- Global Communication & Presence: Exceptional storyteller with executive presence; able to travel internationally and effectively influence C-level stakeholders across diverse cultures and markets
- Domain Expertise: Deep expertise in Field Service, customer operations, workforce management, or industrial technology
What the job involves
- We are seeking a visionary, strategic, and experienced senior product leader with a proven track record of driving new product capabilities from initial concept to market leadership
- Reporting directly to the Chief Product Officer (CPO), you will be the chief strategist and evangelist responsible for driving the future of the AI portfolio for our Field Service & Operations Cloud
- Working with product leaders from across the business, you will define and deliver a market leading portfolio of AI solutions
- And, most importantly, you will work directly with customers to ensure our most advanced technology solutions lead to tangible enterprise outcomes
- Field Service & Operations organizations are navigating a once-in-a-generation shift driven by AI
- They are pivoting from reactive to predictive service organizations, redefining how they manage their workforces, assets and operations
- In this role, you are at the helm of this transformation
- You will define what "AI in Field Service & Operations" means for the market—shaping a narrative that moves the industry from simple automation to intelligent, autonomous operations
- By guiding thousands of companies toward higher first-time-fix rates and smarter dispatching, you will establish the benchmark for how AI is deployed at scale in the physical world
- This leader will be accountable for delivering product innovations, driving adoption and customer success with our AI solutions, and delivering tangible revenue growth, working in strong collaboration with go-to-market strategy, sales, marketing, and engineering organizations
- Define and Evangelize the Global Vision: Build and articulate a compelling vision for the future of Field Service, specifically focusing on how AI and agentic capabilities will revolutionize asset management and dispatching
- Global Evangelism & Market Presence: Serve as the primary global voice for Field Service AI. This includes attending major events in global hubs and leading high-stakes sessions with international customer executives to establish a market-leading position
- Lead the Product Portfolio (Matrixed Leadership): Own and drive a cohesive AI narrative across the entire business. Ensure cross-pillar cohesion and prevent siloed development by aligning teams such as Field Agent and Dispatch Agent behind a unified roadmap
- Drive AI-Native Experiences: Partner closely with R&D and platform teams to ensure the right priorities land in the roadmap, unblocking delivery challenges to embed AI across every layer of service delivery
- Drive Strategic Partnerships & Platform Integration: Lead cross-functional collaboration with platform teams and diverse business lines to identify synergies that accelerate innovation. Focus on creating integrated workflows that unlock new monetization opportunities and expand the AI value proposition across the enterprise
- Commercial Strategy & Revenue Accountability: Shape the pricing, packaging, and positioning strategy. Take direct accountability for growth in the "Agentforce for Field Service" add-on offering and overall revenue generated through the consumption of AI solutions
- Champion Customer Transformation: Design and scale customer success programs and adoption playbooks. Track rigorous KPIs such as first-time-fix rates and workforce productivity to prove the value of AI adoption
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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