Ride Monitor Agent, Ride Health

Salary not provided

Competitive compensation $16 - $18 per hour

Excel

Zendesk

JIRA

Junior level

Remote from US

More information about location

Transportation platform for healthcare patients

Job no longer available

Transportation platform for healthcare patients

21-100 employees

HealthcareB2CRetailB2BEnterpriseTransportRidesharing

Job no longer available

Salary not provided

Competitive compensation $16 - $18 per hour

Excel

Zendesk

JIRA

Junior level

Remote from US

More information about location

21-100 employees

HealthcareB2CRetailB2BEnterpriseTransportRidesharing

Company mission

To ensure every patient, everywhere, has access to the care and resources they need to ensure good health.

Job

Company

Role

Who you are

High School Diploma, or equivalent
Contact center, call center, or tech support experience required
Fluency with standard business tools, like Microsoft Office, Google Apps, and software based telephone systems
Attention to detail and a drive to see projects through to completion with quality
Excellent written and spoken communication skills
Creativity and ability to think outside the box
Willingness and ability to work on and support a remote team environment
A sense of humor and positive attitude
NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed

What the job involves

Our Ride Monitor Agents watch over rides as they are scheduled, assigned to providers, and move through the process of communicating with and transporting passengers with a variety of social, medical, and family needs
Ride Monitors use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management), Jira (project management), and Excel to track the progress and performance of our Transportation Providers, monitor the status and safety of our passengers, and make sure reporting to our vendors and clients is accurate
Willingness to work a full-time shift within the Eastern Time Zone
Current Shift available 9:30am - 6:00pm Wednesday-Sunday
Monitor Ride Health system event tickets to ensure appropriate scheduling, proper assignment, timely performance, and successful conclusion of the tens of thousands of rides that we complete each month
Identify patterns in the data to help us improve our service and processes
Accurately update ride statuses through their lifecycle, using information from multiple sources
Communicate with Transportation Providers to schedule and recover rides with unique needs
Monitor internal communications channels to identify and manage escalated service opportunities

Our take

An impressive amount (at least USD $6 billion) is being spent every year on non-emergency medical transportation (NEMT). However, despite the volume of cash, 4 million patients miss their appointments every year due to transportation failures, resulting in billions in lost provider revenue.

Ride Health is addressing this market by fundamentally transforming NEMT from an analogue, disorganised process to its offering of a technology platform that manages end-to-end NEMT, from automated ride-scheduling to passenger performance-ratings.

Crucially, the platform complements rather than competes with major ride-sharing platforms’ entrance into the market. For example, Lyft now allow patient bookings where providers foot the bill. Instead, Ride Health offers a suite of NEMT options, including both Lyft and its largest segment: ‘mom-and-pop’ organizations who use Ride Health to access new clients.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

12% employee growth in 12 months

Glassdoor (2.9)

Company

Funding (last 2 of 3 rounds)

Dec 2025

$15m

EARLY VC

Jun 2021

$5m

EARLY VC

Total funding: $26.2m

Company benefits

Stock options / equity ownership
Medical, dental and vision insurance
401k retirement savings plan
Life insurance, short and long term disability
Commuter benefits
Flexible vacation and WFH policy

Company HQ

Midtown Manhattan, New York, NY

Leadership

Imran Cronk

(Founder & CSO)

Graduated from University of Pennsylvania with a degree in Health & Societies before going onto work in the field of health operations as a Researcher at Wharton School.

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