Commercial Account Management Lead, Retool
$208.2-402.5k
OTE
Salary dependent on location
Low-code internal tools building software
Be an early applicant
Low-code internal tools building software
201-500 employees
Be an early applicant
$208.2-402.5k
OTE
Salary dependent on location
201-500 employees
Company mission
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- We are a team passionate about serving our customers and love collaborating to build an organization and company from the ground up
- 5 years of relevant Sales leadership experience as well as 5-10 years of relevant Sales experience in SaaS
What the job involves
- As the Commercial Sales Account Manager Lead, you will build and lead a team of world-class account managers that consistently exceed quota, deliver great customer outcomes, and exemplify the Retool values
- You will help lead as we scale out our Commercial sales expansion and renewals motion to capture the market opportunity at Retool - you will hire, build, coach, and execute as we work with the team and broader company to accelerate our platform sales
- Retool is rapidly growing, and we have work ahead of us to continue to hit our big milestone goals
- We’ve learned a lot, quickly iterated on our process and approach, and added many customers to the Retool community
- Our revenue and business goals this year are aggressive, and we’re laser-focused on scaling our hiring, processes, and team as we move upmarket
- The problems Retool solves are varied, and the customers we work with span every vertical and hundreds of use cases
- You’ll be an integral part of the Sales leadership team expanding and renewing Commercial accounts (1-1000 employees)
- You’ll lead a team of highly motivated Commercial Account Managers and focus on coaching and developing the team, running strategic sales cycles to establish new customer relationships, and partnering cross-functionally to grow our footprint across our existing customer base
- You’ll bring vision, purpose, and drive to the team
- In this role, you’ll collaborate closely with our Sales leadership team across Sales Engineering, Operations, Technical Account Management, and Sales Development to shape the vision and direction of sales at Retool
- You’ll also work highly cross-functionally with Recruiting, Engineering, Marketing, and Support while working with and managing the growing Commercial Account Management team
- Determine staffing levels to support annual goals, establish job descriptions, recruit new Commercial Account Managers, and lead the recruiting process to shape and grow the team
- Responsible for driving expansion revenue within the Commercial customer base, as well as handling and successfully managing the renewal process for these customers
- Assess go-to-market readiness across our sales team, identify gaps in our approach, and build new processes to ensure the team is properly trained/equipped to perform against our goals
- Be held responsible for delivering against quarterly expansion revenue, renewal rate goals and pipeline generation targets, in a consistent quarter-over-quarter cadence
- Engage at the executive level in key deals and serve as an escalation point
- Motivate individuals and the team to exceed targets through coaching and mentorship
- Accurately forecast your business to guide focus across Sales Development, Marketing, and Success
- Continue to develop the Account Management process, add to best practices and continue strong cross-collaboration work with teams across Retool
- Identify, qualify, and help accelerate business opportunities through partnerships with Sales Development, Sales Engineering, Marketing, as well as externally in our partner ecosystem
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.2m
Company benefits
- Competitive healthcare, dental and vision benefits
- Breakfast, lunch and dinner at our San Francisco and New York offices
- $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
- $1,000 work-from-home-setup stipend
- Flexible PTO
- Family planning support and paid parental leave
- 401(k) Matching
- Mental health and wellness benefits
Company HQ
Civic Center, San Francisco, CA
Leadership
David Hsu
(CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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