People Operations Director, Menlo Security

• The ideal candidate is a highly organized, detail-oriented leader with a strong background in HR administration, technology, and process improvement
• It requires a leader with a "business first" mindset who can design and execute scalable, global processes, oversee the People operations team and serve as the go-to expert for HR systems, policies, and procedures
• Bachelor's degree in Human Resources, Business Administration, or a related field
• 10+ years of progressive experience in Human Resources, with expertise in HR Operations and a minimum of 5 years of leadership in managing a global team
• Proven experience in leading large-scale HRIS implementations and migrations
• Deep expertise in building and scaling operational processes in a growth and global environment
• Strong knowledge of US and international labor laws, particularly in Europe and Asia
• Exceptional project management, organizational, and problem-solving skills with a high attention to detail
• A proven leader who can inspire a team and partner effectively with senior business leaders
• Proven experience in managing benefits administration
• Strong analytical and problem-solving skills, with a meticulous attention to detail
• Excellent leadership, communication, and interpersonal skills

Desirable

• The Director, People Operations is a critical role responsible for the daily administration, execution of People processes and systems, as well as the architect of our operational excellence
• This position ensures the smooth and efficient functioning of the People team, maintaining data integrity, and guaranteeing compliance with all relevant labor laws all while delivering a best-in-class employee experience
• Operational Strategy & Execution: Design, build, and scale our global people operations infrastructure to support our growth. Relentlessly pursue efficiency and effectiveness in all processes, ensuring a superior employee experience
• Team Leadership: Lead, mentor, and develop a high-performing People Operations team in the US and India, fostering a culture of accountability, continuous improvement, and customer service excellence
• Employee Service Delivery: Owns the employee service delivery model and acts as a point of escalation for complex employee inquiries and issues related to HR policies, benefits, and systems, ensuring timely and effective resolution
• HR Systems and Data Management: Manage and optimize the company's Human Resources Information Systems (HRIS), ensuring data accuracy, security, and integrity across all employee records
• Serve as the subject matter expert for HR technology, leading system upgrades, implementations, and training
• The desired candidate will have managed a large scale HRIS migration/implementation. Workday and/or HiBob preferred
• Process and Policy Management: Develop, implement, and maintain efficient HR operational processes and policies, including those related to employee onboarding, offboarding, leave management, and performance reviews
• Continuously identify opportunities to streamline workflows and improve overall efficiency
• Compliance and Reporting: Ensure the organization's HR practices are in full compliance with federal, state, and local employment laws and regulations. Conduct regular audits of HR data and processes
• Prepare and analyze HR metrics and reports for senior leadership to inform strategic decisions
• Global Benefits Administration: Manage all aspects of employee benefits programs, including enrollment, vendor management, and addressing employee inquiries
• Global Mobility: Responsible for Immigration & Visa processing, Logistics & Project Management, coordinate Tax & Compensation matters, Policy Administration, Vendor Management and Employee and Manager Support
• Cross-Functional Partnership: Collaborate seamlessly with our COEs, People Business Partners, and other business leaders to ensure our operational framework enables our talent strategy