Community Manager, Whalar

• 3+ years in membership management, community engagement, or hospitality
• Strong relationship-building, communication, and interpersonal skills
• Experience in event activation and CRM systems (PeopleVine preferred)
• Proven track record in planning and executing membership growth initiatives
• Ability to adapt to a fast-paced, dynamic environment
• Passion for The Lighthouse’s mission and supporting creators
• A collaborative mindset, eager to work with cross-functional teams to enhance the member experience
• Strong ties to the Creator Generation, with a deep understanding of their needs, challenges, and ambitions
• A commitment to diversity and inclusion, reflecting the values of The Lighthouse
• A passion for creativity, innovation, and the evolving creator economy
• Understand the philosophical difference between being a Leader versus being just a Manager
• Be a good person

• The Community Manager will lead The Lighthouse Venice membership program, curating a creative, career-focused collective. The role focuses on building strong relationships, operational excellence, and strategic planning to grow the membership base while aligning with The Lighthouse’s mission
• Track membership growth (750 members, 16 Work Studios)
• Build relationships with creators, communities, and partners to drive interest
• Host acquisition events and ensure attendance at key events
• Collaborate with Marketing to target communications and manage inbound requests
• Handle membership applications and serve as the primary contact for member interactions
• Foster community connections and support campus tours and orientations
• Assist with member event activations
• Work with leadership on strategic plans for membership growth
• Manage budgets and track financial targets with the General Manager
• Lead quarterly planning for membership goals and network at industry events
• Partner with teams to enhance member engagement
• Maintain CRM expertise (PeopleVine) and manage member data
• Conduct campus walkthroughs and support reception during events
• Ensure smooth event check-ins and represent members at council meetings

• Start Date: ASAP

• Remote/flexible work with offices in NY, London, LA and Malaga
• 25 working days of paid vacation each year, with office closure between Christmas and New Year's Day
• Up to four months of fully paid parental leave
• Charity volunteer days
• Home office stipend
• Professional development stipend
• Company-wide yearly bonus
• Private medical insurance
• Health cash plan
• Private pension scheme
• Monthly phone/internet reimbursement
• Calm App subscription (Add up to 4 dependents)
• Fwrd personal development App subscription

Total funding: $3.6m

The creator economy is worth billions, but in many ways it is still in its infancy. There are few clear paths to connect brands, content creators, and social platforms in a holistic way. Whalar, however, is challenging this notion by directly managing creator talent and brand partnerships.