Infrastructure Engineer, Aircall
AI-powered communications platform
Open for applications
AI-powered communications platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- 5+ years of experience operating AWS Infrastructure
- Monitoring & Observability with Datadog
- CI/CD: Gitlab, ArgoCD
- IaC: Terraform, Cloudformation (SAM)
- AWS datastores : RDS Aurora MySQL & PostgreSQL, DynamoDB, Neptune, S3, Redshift
- Containerization: Docker and EKS & Service Mesh - Istio
What the job involves
- As an Infrastructure Engineer, you'll be responsible for managing and operating our AWS Cloud Infrastructure, whilst working in deep collaboration with peers and business teams. Previous hands-on experience with AWS is a must
- Hands-on knowledge of Cloud Infrastructure (AWS) across Compute (Containers & Serverless), Storage, Database and respective network and security concepts and a working knowledge of Infrastructure as Code solutions
- Understanding of DevOps practices and tools across CI/CD, Observability, Automation within the context of delivering high quality, resilient production applications
- Leads, with high-agency, the development of major, team-scoped, projects; drives initiatives from ideation to completion; takes responsibility for delivering outcomes
- Proactively communicates within and outside the team and collaborates effectively cross-functionally; escalates and removes blockers. Participates in team activities as support rotations, TDD discussions, etc
- Mentors and provides guidance to junior engineers
- Has good product knowledge of Cloud Infrastructure; proactively fills the gaps and clarifies requirements and suggests improvements based on product knowledge and technical insights
- Writes AI enhanced production-ready code, finding appropriate solutions for complex challenges; leads software design discussions; Participates in code-reviews and provides constructive feedback
- Writes good-quality documentation in order to solicit and receive the best feedback on proposals
- Ensures that the code delivered is fully tested, including edge cases, creating & maintaining excellent coverage through automated testing. Drives the performance and quality within their scope
- Implements and maintains high-quality logging, monitoring, alerting, and instrumentation. Participates in troubleshooting & resolving incidents, leads the incident management process
- Demonstrates a strong understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset
- Promotes engineering best practices across team’s scope
- Actively pursues improving engineering skills, including but not limited to problem solving, writing readable/testable/efficient code, mastering technology in our stack, and anticipating scaling issues
- Be highly productive - have a reputation for getting things done quickly and efficiently
- Requires very little oversight from team leads or managers
- Be able to communicate well with all engineers, regardless of seniority
- Interviews prospective candidates and provides thoughtful evaluations and feedback
Salary benchmarks
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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