Director of UX Research, Smartsheet
East Coast
$210-290k
More information about location
Dynamic workspace platform for collaboration
Be an early applicant
Dynamic workspace platform for collaboration
1001+ employees
Be an early applicant
$210-290k
More information about location
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- 10+ years of UX research experience on digital products, including 5+ years in leadership roles
- Proven track record of delivering research that drives measurable business outcomes
- Expertise in quantitative and qualitative methods paired with the ability to make judgment calls when needed
- Exceptional written and verbal communication skills; ability to influence and facilitate discussion at all levels
- Demonstrated success building and scaling research programs, processes, and platforms
- Experience with B2B products that support business productivity, project management, or processes
- Passion for mentoring, fostering inclusive team cultures, and driving cross-organizational alignment
What the job involves
- As Director of UX Research, you’ll lead a high‑performing team responsible for uncovering deep customer insights that drive strategic product decisions and measurable business impact
- You will own the research roadmap for Smartsheet’s Enterprise work management and administration capabilities (Portfolio Management, Resource Management, Security, Administration), ensuring our platform scales seamlessly for our largest customers and most complex use cases
- You will report directly to our Senior Director of UX Research & Product Operations located in our Bellevue, WA office or you may work remotely from anywhere in the US where Smartsheet is a registered employer
- Mentor and grow a team of mixed‑methods UX researchers, fostering a culture of continuous learning, collaboration, and inclusion
- Build a deep understanding of our product, our customers, and our business
- Collaborate cross‑functionally with Product, Design, Engineering, and GTM stakeholders to align research priorities with business goals
- Define and drive high‑impact research initiatives, balancing strategic and tactical needs.
- Synthesize UX research with direct and indirect sources of data such as market intelligence, competitive analysis, and product analytics to identify patterns and opportunities
- Translate complex findings into clear, concise narratives and actionable recommendations. Present and drive discussions of insights with stakeholders at all levels
- Build and optimize scalable research programs and best practices to advance Smartsheet’s UX maturity
- Model leadership principles, strategic thinking, resilience, growth mindset, and top notch presentation and storytelling skills for our entire team of Researchers, Designers, and Content writers
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies Lucid and Atlassian, Smartsheet saw strong growth between 2020-2022, achieving almost 40% year on year revenue increases through 2022. If the company can continue this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, leading to it being the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Whilst remaining broad in application, it is also expanding and upgrading its product offerings; this may prove crucial in further distinguishing itself from well-backed startups like Monday.com and Asana as they begin jostling for market space.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$59.2m
SERIES F
May 2014
$35m
SERIES E
Total funding: $126.6m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
Company HQ
West Bellevue, Bellevue, WA
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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