Senior Product Manager, Peloton
Member Care & Support
$172.1-223.8k
Wellness and fitness services
Job no longer available
Wellness and fitness services
1001+ employees
Job no longer available
$172.1-223.8k
1001+ employees
Company mission
Peloton's mission is to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.
Role
Who you are
- 4+ years Product Management experience
- Outstanding communication and presentation abilities
- Familiarity with hardware, software, and services
- Experience building business cases, vision, and roadmaps from the ground up
- Experience leading and implementing new initiatives that span across several teams
- Strong quantitative, analytical, and problem solving skills
- Experience with user testing
- Highly collaborative and willing to give and accept constructive feedback
- Self starter; ability to act autonomously
- Constant attention to detail
Desirable
- Experience working on a consumer Software product with integrated hardware
- Experience in health and fitness, content streaming or other related fields
What the job involves
- Develop a deep understanding of member problems during post-purchase ownership and advocate for solutions based on member needs
- Craft a cohesive strategy and vision for post-purchase member care and support
- Understand business goals and propose initiatives/features/services to meet those goals
- Set goals and requirements for new initiatives
- Thoughtfully communicate cross-functionally to acquire consensus and resources to implement new initiatives that drive and improve Member satisfaction and our ability to optimally and efficiently resolve Members’ expressed concerns
- Collaborate with Member Support on initiatives/features/services to effectively support members who need assistance with their product
- Collaborate with Repair & Service on initiatives/features/services to improve the repair experience
- Thoughtfully communicate product vision and detailed requirements documents to your design & engineering counterparts as well as cross-functional stakeholders
- Collaborate with Product Quality on post-purchase initiatives/features/services that enhance product quality and performance
- Coordinate user testing and experiments for new initiatives
- Advise and consult peripheral teams, including Documentation, Legal, Finance, E-commerce, and Executive Leadership, as needed
- Analyze data to draw conclusions, advise strategy, and communicate the impact of new initiatives
- Display leadership and positivity within the team
Our take
Peloton has transformed the fitness market by bringing spin classes into the home. Its product gives you the motivation of having a personal trainer combined with the ease of exercising at home.
It has grown dramatically since launching in 2012, with around 6M subscribers for access to their classes. As well as producing all the hardware itself, it also benefits from network effects. This gives Peloton a strong competitive moat as it scales.
Along with its signature bikes, Peloton has broadened its range to include treadmills, guides, apps, accessories and clothing. Having performed incredibly well over the last few years, the company is now seeing a slow decline in demand, announcing that its total annual revenue for 2023 fell 6%. Peloton is planning to reduce its capital expenditure and is attempting to harness business clients' corporate wellness spending to address this going forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2018
$596.1m
May 2017
$352.3m
Total funding: $948.4m
Company benefits
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
Company HQ
Hell's Kitchen, New York, NY
Leadership
Tom Cortese
(Co-Founder & Advisor)Previously VP of Product Management at Pronto.com where he worked with John.
Barry McCarthy
(CEO & President, not founder)Previously served as CFO and Global Head of Free Business for Spotify and as a Venture Partner for Technology Crossover Ventures.
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