Technical Account Manager, Transmit Security
$160-200k
OTE
More information about location
Customer identity and access management platform
Open for applications
Customer identity and access management platform
201-500 employees
Open for applications
$160-200k
OTE
More information about location
201-500 employees
Company mission
To create a world where businesses can move fast, be secure, and never compromise.
Role
Who you are
- Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions
- Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred
- Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal
- A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plus
- Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys)
- Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks
- Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit
- Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams
- Agility to adapt to quickly changing technical, business and market needs
- If you thrive in a dynamic environment, proven history of leadership, excel at technical problem-solving, and are passionate about building lasting customer relationships, we invite you to be an integral part of our dedicated team
What the job involves
- Transmit Security is hiring a Technical Account Manager to join our team
- This is an individual contributor role; however, we are looking for the right person to lead some of our most strategic accounts in a post-sales technical capacity with the expectation for this role to evolve into a regional leadership position
- As a Technical Account Manager you are someone who can build key customer technical and business relationships, enable customers to fully utilize the Transmit platform to drive customer adoption and success
- You will use your extensive leadership experience, deep technical and problem-solving skills to partner with other internal Transmit teams to deliver a world-class customer experience
- Ensure our customer’s success and adoption of Transmit Security’s solutions
- Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security
- Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes
- Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations
- Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products
- Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs
- Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs
- Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently
- Present product roadmap and confirm alignment with the customer's business goals and priorities
- Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership
- Act as a trusted technical adviser to the customer to strengthen customer relationships
- Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer
- Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account
- Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success
Our take
Transmit Security is a customer identity and access management (CIAM) platform that is on a mission to rid the world of passwords. Organizations lose millions every year due to unsafe password-based authentication - with weak passwords accounting for 80% of all data breaches.
The company offers a developer-friendly platform that provides passwordless authentication, fraud detection, and identity verification. Whilst the company serves many of the world’s largest banks, insurers and retailers, being collectively responsible for more that $2T in annual commerce, it is not without competitors. Both Microsoft and Apple have developed password-free authentication.
Nonetheless, Transmit Security has undoubtedly carved out significant space in the market. Since its impressive series A funding - the largest cybersecurity funding round of its kind in history - the company has experienced record growth and has added new customers and been recognised as a Leader in Customer identity and Access Management by The Forrester Wave™, all pointing towards a promising future of continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2021
$543m
SERIES A
Jan 2017
$41.6m
EARLY VC
Total funding: $584.6m
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Micky Boodaei
(Co-Founder & CEO)Micky previously co-founded Imperva and founded Trusteer where he served as the CEO for over 7 years.
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