Program Manager, Stripe

• We're looking for someone who meets the minimum requirements to be considered for the role
• Experience driving cross-functional projects and interfacing with a variety of stakeholders
• Demonstrated ability to lead complex strategic and operational initiatives
• Experience developing and operating common program management methodologies and frameworks (Agile, OKRs, etc.)
• Demonstrated ability to draw energy and support from a wide variety of distinct stakeholders to get things done, create leverage, and mobilize internal advocates
• Knowledge of how to collect and use data to influence strategy and programs
• Strong written and verbal communication skills, including the ability to turn around time-sensitive communications in short order

Desirable

• The Corporate Technology organization provides the internal tools and Services to keep Stripes efficient and productive
• We manage Stripe laptops, company-wide SaaS productivity tools, audio/visual technology, helpdesk support, corporate networking, systems infrastructure, and custom software development solutions. Our services are used by every Stripe, everywhere.
• The Program Management team within Corporate Technology is responsible for the cross-functional strategy, planning, orchestration, and execution of large-scale CorpTech initiatives
• We create and maintain the structure required to run these programs, and then drive the execution, partnering with a variety of technical and non-technical stakeholders from all over Stripe.
• The role is a mix of program, project, and product management. We excel at maintaining a broad view of our work but diving deep into the details of a particular initiative when necessary.
• Though your initial focus will be managing our Office Buildouts program, you’ll also have opportunities to drive a wide variety of technical and operational programs within Corporate Technology
• Your initial focus in this role will be to own our Office Buildouts Program, focused on managing the implementation of internal technology (AV, Networking, and IT Peripherals) in multiple new Stripe offices simultaneously
• At any given time, there are generally 8-10 in-flight projects happening within the Program, including the construction of new offices, office moves, and office decommissions
• You will own the end-to-end lifecycle of all projects within this Program, including intake, planning, roadmapping, and execution
• You will serve as the single point of contact for our key business
• Stakeholder (the Workplace team), managing planning and execution of the portfolio roadmap for Office Buildouts
• This includes gathering business requirements, building the technical roadmap, partnering with CorpTech technical teams to ensure appropriate staffing for on-time delivery,holding teams accountable to on-time delivery, managing execution of third-party vendor resources, driving meetings and status updates, and raising risks when committed timelines/milestones are slipping.
• Because demand for Office Buildouts work may vary as Stripe’s hybrid work strategy evolves, you may have the opportunity to drive other technical and operational programs in the Corporate Technology space
• Automating our account lifecycle processes related to employee onboarding and offboarding
• Deprecation and consolidation of low-usage SaaS productivity tools
• Mergers & Acquisitions (integrating acquired companies’ internal systems with ours)
• Security, Audit, and Compliance programs
• Scaling org processes such as our Program Delivery Lifecycle
• Drive execution of multiple simultaneous, cross-functional projects and/or programs, initially in the Office Buildouts space
• And/or programs, initially in the Office Buildouts space
• Lead and manage strategic planning sessions and cross-functional prioritization
• Lead program status reviews and prepare regular stakeholder and executive communications
• Effectively set timelines and manage cross-functional project teams to deadlines through the proactive management of blockers, scope, shifting priorities, and risks
• Interface with a variety of technical and non-technical stakeholders across Stripe
• Partner with Finance and Strategy to track and manage budgets across multiple programs
• Propose, refine and implement process improvements and drive efficiencies across Corporate Technology
• Effectively manage change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty