Senior Customer Solutions Engineer, Ascend.io
$90-160k
Automation for data engineering
Job no longer available
Automation for data engineering
21-100 employees
Job no longer available
$90-160k
21-100 employees
Company mission
To help gridlocked teams break through constraints to build, manage, and optimize the increasing number of data workloads required.
Role
Who you are
- Three to five years in a support role working directly with customers
- Experience with technical support implementing proven techniques that both resolve issues and increase customer satisfaction
- Strong written and oral communication, critical thinking, flexibility, self-direction and a team mindset
- Experience working as a Data Engineer
- Experience building complex data pipelines
- Experience designing and building cloud-based data solutions including Data Lake, Data Warehouse and/or Lakehouse implementations (ex. S3/GCS/ADLS, Snowflake and/or Databricks)
- Deep experience with at least one cloud platform (AWS, GCP, Azure)
- Hands-on development experience with Python & Apache Spark
- Bachelor's degree in computer science, software engineering, data engineering, information technology or relevant experience
Desirable
- Experience in a start-up technology product company
- Hands-on with at least one additional programming language (Java, Scala, etc)
- Experience with software development processes
What the job involves
- Improve processes to support our global customers 24/7, working across regions with other Engineers/Consultants
- Act as a consultant and subject matter expert for internal and external stakeholders in engineering, sales, and customer organizations to resolve technical obstacles and improve the platform
- Hands-on to diagnose, troubleshoot, and resolve data pipeline issues working directly with customers
- Work closely with engineering to resolve escalated product incidents
- Work across region to identify, submit and track feature requests with high impact to our customer data needs
- Work closely with our Tech Writers to ensure our documentation is updated and our Knowledge Base continues to evolve for customer self sufficiency
Our take
Advanced data analytics has changed the way businesses function in recent years, and companies too slow on the uptake face a turbulent ride ahead. That’s where Ascend.io comes in, offering a unified platform for automating a business’ entire data engineering and analytics workflow.
Its selling point is the scale of the platform. Input data from files, apps, APIs and more, and work with them as you need. It runs a flexible multi-code interface, allowing you to build data transformation programs in a way that works for you, and claims to save hours or days of time through its automation capabilities.
Data automation is a busy new market though, and Ascend.io faces competition from the likes of unicorn start-up Matillion. But despite the competition, it's seen solid global growth and revenues across Europe and Asia as well as impressive funding, which has aided the expansion of its data cloud capabilities, the hiring of new talent from Google, and the forging of new business partnerships with the likes of data cloud giant Snowflake.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Apr 2022
$31m
SERIES B
Jul 2019
$19m
SERIES A
Total funding: $69m
Company benefits
- Flex PTO: We work hard but also believe that taking time off from work is essential, both personally and professionally
- Distributed Workforce: We believe in a successful and communicative remote culture with several activities and options to keep our team connected
- Learning & Development Opportunities: We are dedicated to the continuing education of our team with a learning & development stipend, weekly brown bags, workshops & more.
- 100% Insurance Coverage, a 401k & more
- Meaningful Equity: We are proud of the company we've built, and we pride ourselves on each team member having ownership in the organization they've helped develop
- Social & Team Events: We enjoy each other's company and to celebrate our successes we have quarterly kickoffs, TGIF celebrations, game nights & more
Company HQ
Menlo Park, CA
Leadership
Sean Knapp
(Founder & CEO)Former Senior Software Engineer at Google, and Founder of Ooyala.
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