Technical Account Manager, DigitalOcean

• Proven 3 years of minimum related experience in a customer-facing technical role
• Working knowledge and experience with cloud infrastructure technologies, including Compute, Storage, Networking, Kubernetes, Database, Security, Application/Function-level services and troubleshooting expertise in two or more of these areas
• Deep knowledge of Linux and distributed systems as well as provisioning and deployment strategies and tools
• Experience interfacing with executive stakeholders, driving internal or customer-facing technical implementation, or transformation programs
• Ability to balance the demands of multiple stakeholders, define priorities and set appropriate expectations
• Strong communication skills, with the ability to articulate technical concepts in clear and concise terms
• Experience translating business requirements into technological solutions
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Highly motivated with a self-starter mentality and passion for customer advocacy
• Automation: Terraform, Ansible, Chef, Puppet, Saltstack

Desirable

• We are looking for a Technical Account Manager (TAM) with expertise in cloud infrastructure to help businesses grow and scale on DigitalOcean
• The TAM is an individual contributor role reporting to the Manager of Technical Account Management and working hours for this role will be 9:00 am - 5:00 pm ET
• The TAM will work closely with the account team in North America and the customer to work through technical obstacles, enable the adoption of DigitalOcean products, and work cross-functionally with Product, Engineering, and Support teams to advocate for the voice of the customer
• This is an amazing growth opportunity for highly motivated individuals to work closely with our most dynamic customers; startups and entrepreneurs building the next generation of game-changing apps
• Provide the technical relationship management for all assigned accounts, by learning about and documenting each customer’s solution
• Develop deep expertise on the DigitalOcean product portfolio and the evolving Cloud landscape
• Provide technical consultation and guidance on best practices in a way that both technical and non-technical decision-makers can understand the value of DigitalOcean’s offerings
• Proactively notify and assist customers with change management
• Work directly with Customer Success to ensure expansion and retention of businesses as they build on top of our cloud
• Liaise with Engineering and Support teams to ensure customer escalations and obstacles to growth are resolved in a timely fashion
• Advocate for the voice of the customer in order to overcome adoption blockers and drive new feature development
• Work both independently and collaboratively with a Global team of highly talented Technical Account Managers
• Collaborate across multiple functions within DigitalOcean, such as: Solutions Engineers, Customer Success Managers, Business Development Representatives, and Sales Account Executives