Lead Technical Writer, Salesforce

• A related technical degree required
• 8-10+ years of experience documenting software for technical and engineering audiences
• Proven ability to write clean, concise, and approachable technical content
• Experience with infrastructure, service, or DevOps documentation
• Excellent project management and stakeholder management skills
• Ability to juggle multiple priorities, define scope where ambiguous, and manage expectations with content and engineering stakeholders
• Self-management and self-prioritization capabilities with ability to get alignment
• Proven ability to create process flow and database architecture diagrams
• Experience crafting content for end users with ability to quickly learn complex technologies
• High standards of quality and attention to detail
• Experience with common authoring tools and source control software such as Perforce/Git
• Excellent problem-solving, communication, and interpersonal skills
• Strong customer advocacy mindset
• Experience working in an Agile development environment

Desirable

• We're seeking an experienced Technical Writer to join our Technology Content Experience team within Products and Technology
• In this role, you'll partner closely with product leadership, service owners, and engineers who build AI-powered products for Agentforce, onboard services to our Hyperforce infrastructure, and secure our technology stack
• You'll focus specifically on documenting monitoring and availability tools and services for Salesforce, working directly with Availability & Infrastructure Engineering leadership to create comprehensive documentation that ensures high availability for our products
• This position offers the opportunity to put on a consulting hat, leverage cutting-edge GenAI tools, and deliver content enablement solutions that drive innovation across our engineering organization
• Document monitoring and availability tools and services for Salesforce's infrastructure
• Partner with Availability & Infrastructure Engineering leadership to evaluate and support in-house and third-party AI tools
• Create infrastructure onboarding guides that support Day 2 operations
• Develop playbooks, guides, videos, and other technical content in partnership with our training organization
• Deliver effective content via multiple delivery mechanisms including MD/Git, Confluence, newsletters, and Slack canvases
• Create process flow and database architecture diagrams
• Craft content for end users with a focus on technical and engineering audiences
• Drive innovation through comprehensive content enablement solutions
• Ensure high availability documentation standards across Salesforce infrastructure
• Build and maintain a robust content strategy that supports our developer experience initiatives
• Establish documentation best practices using GenAI tools to expedite content development lifecycle