Solutions Engineer, Chartboost
In-app monetization and programmatic advertising platform
Job no longer available
In-app monetization and programmatic advertising platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower developers to earn high CPMs while connecting marketers to highly engaged audiences through immersive ad experiences.
Role
Who you are
- You know how to turn a customer into a Chartboost promoter. When they are done with you they will have tweeted and told all their friends that Chartboost is awesome
- You have worked with web technologies and are fluent in 1 or more languages (Javascript, PHP, Python)
- You have worked with mobile technologies and are familiar with Java & Objective-C
- You may not know the full stack, but you understand how it works together
- You are data driven and have experience with MySQL, MS-SQL, or equivalent
- You understand networking, its pitfalls, and why that is important in this business
- You are well versed in Mac OS (bonus:UNIX)
- You know how to prioritize and triage, but you still do not forget about the little guy
- You love learning, you love helping people, and you want to get people excited to use Chartboost
- You are not scared of not knowing and you will not stop until you find the answer. You are very proactive and can learn independently
- You have admired the Nordstrom, Apple, Ritz Carlton service ethos
- 4 year technical degree in engineering or equivalent experience
- Fluent in English with world-class written and verbal communication skills
What the job involves
- This role needs to understand all pieces of the Chartboost platform and diagnose even the smallest issue
- The goal of this role is to continue providing and improving our world class support to game developers
- Help new developers integrate Chartboost SDK, test, and set up campaigns to serve their specific needs
- Build and maintain internal tools to help solve problems and make Chartboost more efficient
- Have a strong understanding of adtech, Chartboost, and our technology stack
- Understand customer needs and work with product and engineering to make it happen
- Dive into client reported issues and determine the root cause
- Communicate best practices to mitigate future issues
- Test reported bugs and new features
- Write scripts to handle various customer needs
- Handle inbound support request from customers via email, occasionally jump on a call, or attend a meeting
- Support and teach other Chartboost employees on the technical aspects of the product. Be the go-to person for all technical questions/issues/problems in the local office
- Communicate with teams from our HQ in SF to always be on top of any changes or arising issues
- Create new knowledge while solving problems, and document it for the rest of your team
Salary benchmarks
Our take
Chartboost is an in-app monetization and programmatic advertising platform that empowers mobile app developers to earn high CPMs by providing the tools needed to connect them with a wider range of advertisers and unique, engaged audiences.
Chartboost was acquired by Zynga in 2021 – which was then acquired itself by gaming giant Take-Two interactive less than a year later – which brought the company to the forefront of the expanding app monetization market and further strengthened its position as a strong competitor against companies such as Facebook, Google, and Twitter (MoPub).
The company reaches over 700 million users every month across more than 200,000 mobile apps – working with a majority of the highest-grossing iOS and Android app developers. The company has remained focused on the continued development of new capabilities to add to its expansive suite of products, recently launching a new all-in-one comprehensive solution, Chartboost Mediation, in January 2023.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2013
$19m
SERIES B
Oct 2011
$2m
SERIES A
Total funding: $21m
Company benefits
- Healthcare: 100% of healthcare premiums for employees (medical, dental, vision) and up to 75% for eligible dependents
- 401K Match: 50% dollar for dollar up to 6%
- Flexible PTO
- Commuter Benefits: FSA available with matching
- Learning & Development Budget
- Employee resource groups (provided through Zynga)
- Gym Membership Discounts
Company HQ
Financial District, San Francisco, CA
Leadership
Richard Izzo
(CEO, not founder)Joined the company in 2015 as CFO & SVP of Operations, they worked their way up becoming COO, Co-CEO, and then CEO in 2020.
Share this job