Customer Success Manager, Asana
Top Accounts
$185.6-218.4k
More information about location
3 days a week in office
Work management platform
Job no longer available
Work management platform
1001+ employees
Job no longer available
$185.6-218.4k
More information about location
3 days a week in office
1001+ employees
Company mission
To help humanity thrive by enabling the world's teams to work together effortlessly.
Role
Who you are
- Proven professional experience of a minimum of 10 years, with at least 7 years in a SaaS-based Customer Success or Account Management role
- Prior experience managing and owning the full renewal cycle of high-value strategic customers
- Prior experience managing extensive, complex enterprise-level accounts with a focus on implementing large-scale technology solutions while working with a broad range of stakeholders, from C-Suite and administrators to functional leaders
- Customer-centric at your core – you’re devoted to ensuring our customers’ success and adoption of Asana and advocate for customers’ needs
- Organized, driven and process-oriented. You’re able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer. You’re flexible and able to efficiently switch contexts across customer scenarios. You develop systems to stay organized for not only your day-to-day but also partnering with internal cross-functional teams
- Self-motivated, proactive team player. You are biased for action and work effectively in a highly ambiguous, ever-changing environment. You’re able to zoom in on most granular details and also zoom out to understand the philosophy of how and why decisions are made
What the job involves
- Our Customer Success Team is committed to helping customers adopt Asana as a collaborative work management platform
- We strive to help all of our customers, across countries, industries, and functions, get the most value out of Asana over time
- We are looking for a Customer Success Manager, Top Accounts (CSM) to help support and grow our largest and most strategic customers
- As a Top Accounts CSM, you’ll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from Asana
- By engaging your customers using a consultative approach, you’ll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation, and renewal
- Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
- You’ll exemplify an empathetic, customer-centric perspective to the entire Asana team
- This role is based in our New York City office with an office-centric hybrid schedule
- Most Asanas have the option to work from home on Wednesdays
- Working from home on Fridays depends on the type of work you do and the teams with which you partner
- What you’ll achieve:
- Develop, nurture and own relationships at every level of the organization with a hyper focus on senior-level and decision-making stakeholders; Serve as a trusted advisor on collaborative work management
- Partner with customers to identify their strategic goals and co-create impact plans with clear success metrics and engagement strategies
- Execute all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business performance reviews, roadmap consultations and renewal negotiations
- Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals, and explore expansion opportunities
- Develop and maintain an internal Champion Network or Center of Excellence within the customer’s organization to help foster customer advocacy and facilitate customer testimonials or case studies
- Analyze customer adoption to identify trends in order to drive targeted campaigns for enhanced engagement and product adoption
- Forecast and report on retention and renewal trends while proactively identifying and mitigating risks to drive customer satisfaction and long-term success
- Serve as the voice of your customers by surfacing key trends and insights back to R&D and business teams based on your knowledge of customers needs
- Travel and meet customers on-site up to 35% of the time
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
- Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dan Rogers
(CEO)Prior to joining Asana in 2025, Dan was the CEO of LaunchDarkly, a President at Rubrik, and the CMO at ServiceNow and Symantec.
Aziz Megji
(CFO)Aziz joined Asana in 2024 as the Head of Strategic Finance & IR, moving into the role of CFO in 2026. Previously, they worked at RingCentral as an SVP of Finance, at NVIDIA as a Senior Director of Corporate Development and at Hewlett Packard Enterprise as a VP of Corporate Development.
Arnab Bose
(CPO)Prior to joining Asana in 2025, Arnab spent 6 years at Okta, joining as an SVP of Product Management before moving into the role of CPO. They were also an Advisor at Codified and a VP of Product Management at Quip.
Prachi Gore
(CMO)Prior to joining Asana in 2025, Prachi spent nearly 6 years at Checkr as a VP then Senior VP of Marketing. They also spent nearly 4 years at Smart Recruiters as a VP of Demand Generation then Marketing.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 78 more jobs at Asana