Operations Manager, Clutch

• Bachelor’s degree in Business, Finance, Economics, or a related field
• 3–5 years of experience in operations, business operations, fintech/lending ops, payments ops, or other process-heavy execution roles, exposure to credit/lending is a significant asset
• Proven ability to thrive in a high-ownership environment—you take initiative, move fast, and drive outcomes with limited oversight
• Strong operational judgment: you can balance speed, customer experience, and risk/quality
• Analytical skills: comfortable using data (often imperfect) to prioritize work and measure impact
• Excellent organization and attention to detail—especially in documentation-heavy workflows
• Strong communication and stakeholder management skills across business and technical teams
• Comfort operating in ambiguity and building structure where none exists

Desirable

• We’re hiring an Operations Manager, Consumer Financing to help build and scale the operating engine behind Clutch’s lending program
• This is a high-ownership, hands-on generalist role for someone who can run key processes, solve messy problems, and improve the system as we grow
• You’ll work closely with the Director of Consumer Financing and partner cross-functionally with Sales, Product, Data and Finance to help to build and scale Clutch’s consumer financing business
• You’ll own day-to-day execution across core workflows, drive continuous improvement, and help build the playbooks and tooling needed to scale
• This is an opportunity for someone who thrives in fast-paced environments, enjoys ambiguity, and wants to build something meaningful from the ground up
• Build and run and continuously improve workflows across the financing lifecycle (origination, documentation, underwriting support, funding, servicing coordination, and collections support)
• Own operational cadence, dDeal tracking, escalations, exception handling, and internal SLAs to keep deals moving
• Ensure operational quality through checklists, controls, and strong documentation standards
• Identify bottlenecks and failure points; design and implement process improvements to increase speed and reduce error rates
• Develop SOPs, playbooks, templates, and QA processes that create consistency and enable scaling
• Translate operational needs into clear requirements for Product/Engineering; support testing, rollouts, and adoption
• Monitor core operating metrics (turnaround times, approval/funding rates, exception rates, doc quality, customer friction points)
• Build lightweight dashboards and reporting to identify trends and drive prioritization
• Run root-cause analysis on issues and implement fixes that stick
• Partner with Sales and Finance to resolve customer issues quickly and create smoother handoffs
• Support operational relationship management with external vendors/partners (e.g., verification tools, service providers, lending partners), including reporting and documentation requests
• Help keep internal stakeholders aligned through clear updates, escalations, and process clarity
• Help ensure lending operations are executed in line with internal policies and applicable regulatory requirements
• Maintain audit-ready documentation and operational controls as the program evolves